Summary
Overview
Work History
Education
Skills
Operating Systems
Databases
Accomplishments
Timeline
Generic

Niraj Baghele

Pune,MH

Summary

Experienced BizOps Manager with top-notch technical, implementation and project management abilities. Purpose driven professional with capacity to be strong team player plus work effectively collaboratively and independently. Well-versed in ITIL concepts and execution.

Overview

12
12
years of professional experience

Work History

Manager Business Operations

Mastercard
08.2022 - Current
  • Managing technical support for all application in Next Edge - Payment Networks program, including 10+ engineers across region (IND, US).
  • Managing personal, handled customer escalation, ensured team meet and exceed defined goal
  • Mentored individual engineers on performance and career development
  • Analyzed and presented team metrics to management during bi-weekly, monthly, QTR and Year end review meeting.
  • Collaborating with Engineering, Product Management, and shared service team in planning and scheduling efforts.

Lead BizOps Engineer

Mastercard
03.2022 - 08.2022
  • Leading planning and review meetings to promote full team engagement
  • Facilitated cloud migration by conducting KT sessions for team
  • Coordinating with clients/ onsite team directly to effectively understand and resolve the issues within the provided SLAs
  • Guided Team to automate daily activities and optimize the alerts.

Senior BizOps Engineer

Mastercard
08.2019 - 02.2022
  • Worked with various application teams and customers to resolve technical issues
  • Trained and mentored junior members of team to improve overall team performance
  • End to End management of ITIL processes for client like Change management, Incident Management, Problem management
  • SPOC for handling priority 1 incidents on production.

BizOps Engineer I, II and Senior

Amdocs
02.2012 - 07.2019
  • Direct interaction with Client to understand their requirement or any expected functionality and same to be orchestrated within team
  • Led the team responsible for Development, support and defect fixing for ATT internal ticketing portal depending on the priority of the requirement / issues
  • Handling priority incidents and preparing in depth root cause analysis for the same
  • Creating problem tickets for incidents and ensuring proper actions were taken for their closure
  • Handling functional, technical, and operational management for the applications.

Education

Professional Training in Advance Computing (C-DAC) -

CDAC
Pune, MH
02.2012

Bachelor of Engineering - Computer Science

RTM Nagpur University
Nagpur, MH
06.2011

Skills

  • Git
  • Splunk
  • ITIL
  • Dynatrace
  • Confluence
  • Jenkins
  • Remedy
  • Putty
  • WebLogic
  • Toad
  • Eclipse

Operating Systems

  • Linux
  • Windows

Databases

  • MySQL
  • Oracle

Accomplishments

Below are some major accomplishment in MC -> Payment Networks-> Next Edge.

  • 2024 - Leading and successfully onboarded phase 1 The Domestic to Cross-Border Bridge (D2XB) application. Participating and leading from BizOps for Phase 2 onboarding. D2XB bridges solution enabling event-based communication from the Mastercard Edge to global networks (i.e. BankNet, MDS, Vocalink)
  • 2022-23 - Contributing, leading and managing MC modernized payment networks NEXUS applications on Production environment with South Africa On soil initiative. Nexus is Mastercard’s next generation unified switch for all payments & related data flows across all transaction types and payment schemes
  • 2019-24 - Supporting TSI suite of applications, contributing and leading the modernization efforts. TSI product is Grouping of various components that provide access into Mastercard's value added services, and also an entry point into various payment schemes. Examples includes ASB or BNC, VAS Access Layer (Value Added Services Access Layer), etc.
  • 2021-22 - Led the NAS APIs product onboarding which provide the platform to consumers API like MCSEND, MDES, DGR to connect with core payment networks.
  • 2021 - Flawlessly delivered and onboarded Message translation engine (MTE) project in Mexico region.
  • 2020 - Worked as a SME for Crypto Service Platform (CSP) product
  • 2019-20 - Led, contributed as SME for MC Generated Installment (GI) Product.


Timeline

Manager Business Operations

Mastercard
08.2022 - Current

Lead BizOps Engineer

Mastercard
03.2022 - 08.2022

Senior BizOps Engineer

Mastercard
08.2019 - 02.2022

BizOps Engineer I, II and Senior

Amdocs
02.2012 - 07.2019

Professional Training in Advance Computing (C-DAC) -

CDAC

Bachelor of Engineering - Computer Science

RTM Nagpur University

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