Niraj K Singh
Patna,Bihar
Summary
Highly Organized & meticulous professional with over two decade of experience in telecom infrastructure, Operations & Planning.
Have hands on experience working in formulating overall architecture of core aggregate and last mile solution for telecom infrastructure to cater geographical clutter as per business plan.
Capable of Instilling a positive attitude in team in order to obtain clarity & progress in actionable, cross functional projects. Skilled at managing and guiding cross functional teams to ensure service delivery as final outcome.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Circle Head
Divya Nextgen Engicon Pvt Ltd
Patna
09.2017 - Current
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained energy and enthusiasm in fast-paced environment.
- Drove operational improvements which resulted in savings and improved profit margins.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Led projects and analyzed data to identify opportunities for improvement.
- Used coordination and planning skills to achieve results according to schedule.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Prepared variety of different written communications, reports and documents.
- Participated in team-building activities to enhance working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Resolved problems, improved operations and provided exceptional service.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
- Collaborated with team members to achieve target results.
Operations Manager
Pace Power Systems Pvt Ltd
Patna
04.2015 - 08.2017
- Managing 1220 sites operations for ATC-Bihar with 2500 tenancy and maintaining NWA >99.90%.
- Reduction in fault occurrences & SLA adherence by efficient management
- Action and escalation for degraded KPIs in terms of NW uptime, quality, spare management and process.
- Directing, Reviewing, Leading & motivating workforce and imparting continuous on job training for accomplishing greater operational effectiveness/ efficiency
- Operational expenditure reduction by 30% in terms of SEB power utilization & fuel optimization.
- Collaborate with internal departments to set project priorities with common objectives.
- Mentors team in issue resolution, legal requirements, industry & technical knowledge and on quality.
- Interaction with customer to ensure resolution of open issues.
- Working on succession planning of workforce, shift management activities, appraising member’s performance, providing feedback and handling grievances
- Coordination with HR in recruiting and retention of good resource.
- Analysis of daily outage captured by FMC and corrective action to eliminate outage for better NWA.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Reviewed shift reports to understand current numbers and trends.
Regional Project Manager
Ceragon Networks Pvt Ltd
Patna
09.2014 - 08.2015
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Maintained open communication by presenting regular updates on project status to customers.
- Microwave network deployment for Airtel, Idea, Vodafone & Rjio in Bihar.
- Lead and implement project as defined in project charter while achieve clients expectation.
- Collaborate with internal departments to set project priorities with common objectives.
- Main interface in cross-functional project teams and manage strategic relationships with clients, contractors and
channel partners. - Develop and manage a full-scale project plan associated with time-plan, organization chart, define process flow,
job scope and project Report. - Outline job scope and governing the deliveries according to project contract & company policy.
- Conduct meetings for project update, problem solving, multi-vendor management & project escalation.
Service Manager
Magellan Power Systems
Jammu
10.2012 - 08.2014
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Followed up with customers during and after installations to verify satisfaction.
- Guided techs on automotive repair, tool usage and equipment operation.
- Developed written plans and obtained customer consent to proceed.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales.
- Met with customers to discuss service needs and offer available solutions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- MPS is authorized DG Service Dealer for Telecom in Punjab and J&K.
- Defined the SLA for service desk, designed the MIS reports for service desk operation.
- Completing the management of technical and logistics support issues to ensure expansion of the Circle as per
the business plan and time lines within the circle. - Pro actively identify areas of obstruction / breakdowns and take steps to rectify the equipment through
application of trouble shooting tools. - Coordinating material / spare parts planning related activities encompassing identification of vendors and
requirement specification.
Zonal Operations Manager
GTL Infrastructure Limited
Patna
05.2010 - 11.2010
- Completed physical transition of 1702 sites of • Aircel (Bh & Jh).
- Improved NWA and reduced OPEX post take over of 1702 sites from Aircel.
- Developed long-term partnerships with suppliers, managing day-to-day supplier performance to ensure meeting
of service, cost, delivery and quality norms. - Consistently evaluated supplier performance to ensure adherence of predefined specifications.
- Weekly con call with all MS, SME Vendor to ensure resolution of open issues, adherence of process and check
as per SOW for the circle. - Tasking & Reviewing Cluster teams effectively so that there is complete control over operations of sites.
- Action and escalation for the degraded KPIs in terms of NW uptime, quality, spare management and process.
- Collaborated with team members to achieve target results.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
Operations Manager
Tata Teleservices Limited
Lucknow
09.2007 - 04.2010
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Devised processes to boost long-term business success and increase profit levels.
- Introduced new methods, practices and systems to reduce turnaround time.
- Helped build and review master service agreements for work eligibility.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Formulated processes to improve assistance to support groups, resulting in reduction of downtime and financial loss.
- Evaluated suppliers to maintain cost controls and improve operations.
- Advanced productivity KPIs by leading trainings on procedures and safety practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Managed a team of 120 staff in UP East circle for operations to ensure NWA >99.90%.
- Validate MS, SME KPIs as per reward and penalty clause. Review with circle team for MS scope and change of
activities in the SoW for future. - Preparation of site AT, conducting AT & Taking over of full-furnished cell site from the contractors.
- Keeping regular track of Materials verification & Contractors Bills, Material reconciliation etc.,
- Pro actively identify areas of obstruction / breakdowns and take steps to rectify the equipment through application of trouble shooting tools.
- Weekly con call with all MS, SME Vendor to ensure the resolution of open issues, adherence of process and
check as per SOW for the circle.
Circle Lead Electrical
Nokia India Pvt Ltd
Patna
11.2004 - 08.2007
- Used coordination and planning skills to achieve results according to schedule.
- Collaborated with team members to achieve target results.
- Participated in team-building activities to enhance working relationships.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Exceeded goals through effective task prioritization and great work ethic.
- MS Service provider for Bharti Airtel Bihar and completed electrical infrastructure to meet roll out plan.
- Achieved all legal and statutory compliances pertaining to sites.
- Achieved BSEB power to sites by efficiently coordinating with BSEB and Vendor.
- Effective planning & scheduling to ensure execution of project within time & budgetary parameters.
- Completed electrical infrastructures for Airtel MSCs & BSCs in Bihar.
- Ensuring coordination with vendors to ensure time lines and implementing effective vendor management at the
site level. - Assists in development of Operating Budget for the deployment function.
- Preparation and implementation of preventive maintenance schedules for individual equipment and machinery.
- Developing long-term partnerships with suppliers, managing day-to-day supplier performance to ensure meeting
of service, cost, delivery and quality norms. - Worked as ZPM for completing project roll out in RoWB and achieved roll out as per schedule.
Technical Executive
Bharti Airtel Limited
Bangalore
05.1997 - 11.2004
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Collaborated with project members to identify and quickly address problems.
- Handled Telecoms infrastructure roll out in Karnataka & RoWB circle.
- On hand experience in Installation, Commissioning & Operation of DG, AC, BB, Servo, PIU, Fire Alarm
Systems. - Successfully implemented external alarm systems for BTS sites with site automation.
- Electrical Infra build up for MSCs, BSCs & BTS in Karnataka.
- Implemented Operations procedures in coordination with interdepartmental team and vendors,
- Achieved >99.98% NWA for BTS and 100% for MSCs/BSC continuously for 7 years in Karnataka.
- Daily outage analysis and corrective action to eliminate outage for better NWA.
Education
Diploma in Electrical Engineering
BSF Institute of Technology
Bangalore, Karnataka1995
Skills
- Supply Chain Management
- Budgeting and forecasting
- Policies and Procedures Implementation
- Cost Reduction Strategies
- Contract Review and Recommendations
- Team Leadership
- Strategic planning
- P&L Management
- Project Management
- Business administration
- Operations management
- Cross-functional communications
Certification
- MBA in Operations & Supply Chain Management from IIBm Institute Of Business Management, Meerut, India.
- MBA in Project Management & Digital Marketing from IIBM Institute of Business Management, Meerut, India.
- Lean Six Sigma Green Belt from IIBM Institute of Business Management, Meerut, India.
- Business Analytics from MSME Technology Development Center, Meerut, India.
- Certified by Institute of Quality Ltd for Quality Education System at Airtel Karnataka.
Accomplishments
- Member of Energy Audit Committee at TTSL UP East.
- Operational Cost Saving at Airtel Karnataka.
- MSC & Backbone Roll out in record time at Airtel RoWB.
- Transition of Aircel Sites in BH&JH at GIL.
- SEB grid electrification along with rollout at Airtel Bihar.
- Successfully won the tender at BREDA Bihar for Solar project.
Languages
Hindi
Native language
English
Advanced
C1
Hindi
Advanced
C1
Date Of Birth
07-JUN-1976
REFERENCES
Available on Request
Timeline
Circle Head
Divya Nextgen Engicon Pvt Ltd
09.2017 - Current
Operations Manager
Pace Power Systems Pvt Ltd
04.2015 - 08.2017
Regional Project Manager
Ceragon Networks Pvt Ltd
09.2014 - 08.2015
Service Manager
Magellan Power Systems
10.2012 - 08.2014
Zonal Operations Manager
GTL Infrastructure Limited
05.2010 - 11.2010
Operations Manager
Tata Teleservices Limited
09.2007 - 04.2010
Circle Lead Electrical
Nokia India Pvt Ltd
11.2004 - 08.2007
Technical Executive
Bharti Airtel Limited
05.1997 - 11.2004
Diploma in Electrical Engineering
BSF Institute of Technology