Nireekshan Kusagur

Strategic project and Deliverables

• PIN (Product Identification number) for Crop Care, Harvester, Small Tractors driving through Scrum Framework and Data Brick queries
• Reminder sheet / Filter maintenance pages for North America units
• RPA for PDP (New Model) Data Gathering, ECM Classification, Story Creation
• Ecommerce Content developer , Develop customer benefit brief part Value story by collaborating with Global stakeholder
• Parts Warehouse, Part Forecaster and Parts Pricing project
• Color Graphics Standard WBT(Web Based Training) Creation
• ML Work Flow Project on automated Customer Report Card Allocation
• Glide Path Project on PIN to Part Prescriptive summary
• Quality Lead for Crop Care reviewing and driving action items to drive quality initiative.

Responsibilities Handled

• Develops text stories describing functional and operational characteristics of machine systems
• Participates in developing Customer Support Process and Product Development Process requirements for technical information
• Develops text stories describing functional and operational characteristics of machine systems
• Worked as Quality Lead Review on Parts Quality & Dealer Technician problem resolution
• Worked as Domain knowledge Lead. Identifying improvement area and implement team domain knowledge planning

• Application Support Engineer for Tech Pub Studio and Team Center (Content Management)
• Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
• Involved in all testing procedures and wrote test cases and scenarios for development team.
• Resolving customer issue within SLA
• Creating KDB and publish in multiple language
• Smoke test for Sprint on new features and validate for new release Creating help documents by using Xmetal and oxygen. Understanding user interface to reach them with help document
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions

• Worked on EPDPs, ECM and ECN analysis and decision incorporation, Quality issues, standardizing Catalogs.
• Analyze Engineering Change Notes (ECN) and prepare Bill of Material (BOM) to be presented to customer.
• Adhere to Standards, Processes and best practices to develop consistent and ease to use parts information
• Research and resolve report cards and queries from different user groups like dealers, customers, engineering, customer & product support, parts and service marketing on a timely and accurate manner

• Converting complex, raw product data into easily readable forms.
• Analyzing the Product Data Manager, Product Lifecycle Manager, routing details, bundle drawings, cad data and related systems.
• Using the software for Aftermarket Product Portfolio, Installation and maintenance, BREAK-FIXING and Service Repair