Nirupma Sharma

As a dedicated Payment Specialist at Teleperformance India Pvt. Ltd. for the Apple Process, I have cultivated expertise in customer service and payment management. My responsibilities include addressing payment-related inquiries for Apple products, initiating customer outreach for payment resolutions, and efficiently managing refunds through SAP and other advanced tools. With a strong commitment to excellence, I consistently ensure seamless customer interactions and satisfaction, while maintaining precision in payment processes. My experience highlights my ability to handle sensitive financial matters, streamline customer support workflows, and uphold the high standards of a global brand.

• First six months, I had worked as Counselor and Telecaller: Cold calling to generate leads for admission, cold calling for the scholarship tests and then calls for the enlightenment meet and Counseling of walk in parents
• Handling Bansal Classes, Chandigarh, Application.
• Handling bulk message promotions
• Handling batches: Attendance of all the batches, calls to absentees on a daily basis, result making, and feedback calls to parents and students.
• I look after the entire arrangements and setups for online classes, and I make sure that the classes go smoothly and as per the schedule.

• Travel expert in Air Ticketing
• Generate leads through the organization's Facebook page and engage with customers on chat and call to gather travel details. Using Amadeus software, I identify and recommend the best fare options tailored to customer preferences during interactions, ensuring exceptional service and satisfaction.