Nirvikalp Sharma
Bhopal
Summary
Skilled in incident management and demonstrating exceptional communication, I excelled at CNH - Case and New Holland by providing first-line support and ensuring high user satisfaction. Leveraging ServiceNow and Ameyo calling portal, I efficiently resolved technical issues, enhancing IT operations and teamwork.
Overview
2
2
years of professional experience
Work History
L1 Support Engineer
CNH - Case and New Holland
02.2024 - 02.2025
- Provided technical assistance and first-line support to end-users for IT-related issues, ensuring timely resolution and user satisfaction
- Worked extensively on incident management applications such as ServiceNow to log, track, and resolve technical issues
- Diagnosed and troubleshot hardware, software, and network issues to minimize downtime and ensure smooth operations
- Escalated complex problems to higher-level support teams, ensuring quick and effective resolution
Service Desk Engineer
Case and New Holland
02.2024 - 02.2025
- Handled incoming service requests and user issues with a customer-centric approach
- Leveraged communication tools such as Ameyo calling portal to assist users and resolve queries efficiently
- Demonstrated excellent interpersonal and communication skills while interacting with users and ensuring a positive service experience
HR Internship - Recruiting
04.2023 - 01.2024
- Sourced and screened candidates based on job requirements and organizational needs
- Coordinated interviews and managed applicant tracking systems to maintain an efficient hiring process
- Assisted in onboarding processes and provided support in recruitment events and initiatives
Education
B.com - Commerce
Mansarovar University
Bhopal , Madhya Pradesh06.2022
Skills
- Incident management
- Hardware/software troubleshooting
- ServiceNow
- MS Office 365
- Ameyo calling portal
- Problem resolution
- Escalation
- User satisfaction
- Candidate sourcing
- Screening
- Interview coordination
- Applicant tracking systems
Additional Information
Proactive and adaptable professional, eager to contribute both technical expertise and HR knowledge to a dynamic organization. Committed to continuous learning and improvement to stay updated in IT support and recruitment processes.
Affiliations
- Professional Football Coach
- Professional Football Player
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
L1 Support Engineer
CNH - Case and New Holland
02.2024 - 02.2025
Service Desk Engineer
Case and New Holland
02.2024 - 02.2025
HR Internship - Recruiting
04.2023 - 01.2024
B.com - Commerce
Mansarovar University
Similar Profiles
Jennifer KnutsenJennifer Knutsen
Sr Pgm Mgr – Network | Cybersecurity (Contract) at CNHSr Pgm Mgr – Network | Cybersecurity (Contract) at CNH
Austin WallsAustin Walls
Dealer Support Specialist at CNHDealer Support Specialist at CNH
Cheryl OswaldCheryl Oswald
Corporate Events Manager at CNHCorporate Events Manager at CNH