siddhanth sonavane
Mumbai
Summary
Dynamic Cloud Support Engineer with extensive experience at Tata Consultancy Services, specializing in Azure, and AWS environments. Proven track record in incident management and proactive monitoring, enhancing service reliability. Adept at collaborating with cross-functional teams, driving operational efficiency, and delivering impactful data reporting. Strong communicator, committed to excellence in service delivery.
Overview
9
9
years of professional experience
2
2
Certification
Work History
L1 Support Engineer
Tata consultancy services
Mumbai
02.2024 - Current
- Project: Avis Budget Group, Inc.
- Process: IP address management services.
- Leveraged MobaXterm on Linux to efficiently manage and resolve IP address conflicts and allocation issues spanning EMEA, the US, Canada, and NZ, contributing to improved network reliability.
- Proactively monitored competitive data feeds. Using CLI tools and Outlook alerts, identifying key trends, and reporting to L2 for further action.
- Proactively monitored system logs to identify and address potential incidents, minimizing downtime.
- Developed and maintained comprehensive SOP documentation, improving team efficiency, and reducing errors.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Participated in training programs related to case management best practices, or other relevant topics.
- Analyzed system logs and performance metrics to proactively identify and mitigate potential issues.
- Conducted root cause analysis for recurring problems to prevent future occurrences.
- Provided guidance and support for senior management on developing long-term strategic plans for growth initiatives within the business unit.
- Prepared reports on daily workloads, pending requests, and resolutions for management review.
- Participated in weekly meetings with the management team to discuss strategies and goals.
Cloud Support Engineer
Tata consultancy services
Mumbai
07.2023 - 01.2024
- Project : Sky Television Network New Zealand.
- Process : TCS_SKY_NOC_Support Engineer.
- Proactive Monitoring with Grafana: Leveraged Grafana dashboards to monitor user activity and subscriber metrics for Sky Television Network, ensuring real-time visibility into service performance and user trends.
- Incident Prioritization and Management via Halo: Efficiently utilized the Halo ticketing system to prioritize alerts and incidents, ensuring timely resolution and minimizing service disruptions.
- Real-time Monitoring of Sky Services: Monitored the health and performance of Sky's broadband, websites, and OTT services using Grafana, proactively identifying and addressing potential issues.
- NOC Queue Management and Incident Resolution: Managed and prioritized the NOC queue within the Halo ticketing system, resolving incidents efficiently and adhering to service level agreements (SLAs).
- Processing daily email, alerts, notification and keeping the NOC inbox tidy, filing messages and sorting by folder structure.
- Generated regular reports for users and subscribe metrics for management review.
Cloud Support Engineer
Tata consultancy services
Mumbai
03.2021 - 06.2023
- Project : SGB - platform solutions1-parent
- Process : ERP shared cloud services | Sodexo Group.
- Proficient in monitoring Azure and AWS cloud environments, including server utilization (CPU, memory, RAM), network performance, and application health.
- Managed and prioritized incoming alerts and incidents via Outlook mailbox, ensuring timely response and resolution.
- Developed and refined alert thresholds and notification rules with L2 to ensure timely detection of critical events.
- Documented incidents and resolutions following standard operating procedures (SOPs).
- Conducted regular log reviews to identify potential security vulnerabilities and performance.
- Collaborated with L2 support teams to escalate and resolve complex technical issues such as incidents, Service Request and Change request.
- Maintained a detailed log of all incident resolutions and created knowledge base articles to improve team efficiency.
- Managed and prioritized a high volume of emails related to cloud alerts, ensuring timely response and escalation.
- Performed regular health checks on cloud infrastructure to ensure optimal performance and availability.
- Generated regular reports on cloud server utilization and performance metrics for management review.
Team Member
Tata consultancy services
Mumbai
09.2020 - 02.2021
- Process : ManpowerGroup Inc.
- Project : Remmitance
- Participated in brainstorming sessions to generate ideas for improving operational efficiency.
- Maintained inventory records and tracked deliveries in Ms Excel in SharePoint.
- Conducted weekly meetings with team members to discuss progress on tasks.
- Documented all transactions accurately within the system.
- Reviewed and processed incoming payments according to established guidelines.
- Assisted with month-end closing activities related to remittances.
Process Associate
Tata consultancy services
Mumbai
12.2015 - 03.2020
- Process : Telstra corporation limited
- Project : Customer management group
- Collaborated with cross-functional teams on projects related to analytics initiatives.
- Identified opportunities for process improvements across the organization.
- Worked with cross-functional teams to achieve goals.
- Implemented changes based on feedback from customers about telecom services or products.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Mumbai University
Mumbai04-2009
Skills
- Azure
- Aws
- Linux
- Incident management
- IP address management
- Cloud monitoring
- Ticketing system
- System analysis
- Data reporting
- Team management
- Effective communication
- Teamwork and collaboration
Certification
- AZ - 900 Azure Fundamentals certificate number - 466E50-372BU2
- AZ - 104 Azure Administrator certificate number - CED390-404CJ3
Accomplishments
- 06 Dec 2022 Xcelerate Warrior Certificate.
- 15 DEC 2020 Service & Commitment Award
Languages
English
First Language
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Soft skills
- Observation
- Decision making
- Multitasking
- Team player
- Communication
Timeline
L1 Support Engineer
Tata consultancy services
02.2024 - Current
Cloud Support Engineer
Tata consultancy services
07.2023 - 01.2024
Cloud Support Engineer
Tata consultancy services
03.2021 - 06.2023
Team Member
Tata consultancy services
09.2020 - 02.2021
Process Associate
Tata consultancy services
12.2015 - 03.2020
High School Diploma -
Mumbai University
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