Nisha
Noida
Summary
- 6 years of corporate experience as a Team Lead and Subject Matter Expert (SME). - Proven expertise in team leadership, customer service, training facilitation, and process improvement.
Overview
6
6
years of professional experience
Work History
Associate Team Leader
Tech Mahindra
10.2022 - 12.2024
- Leading a team of 21 members to achieve organizational goals
- Providing training and guidance in customer service techniques, offering constructive feedback and motivation
- Managing and resolving client issues effectively
- Mentoring employees to ensure successful completion of assigned duties
- Facilitating training programs to improve associate performance
- Building strong customer relationships through positive engagement and attentive responses
Subject Matter Expert
Tech Mahindra
10.2021 - 10.2022
- Developed and delivered specialized training programs to empower team members with in-depth knowledge of products and services.
- A strong understanding of the specific process or industry, often backed by years of experience and specialized training.
- Ability to mentor and train others, transferring knowledge and skills to junior employees.
- They help establish a feedback loop where input from frontline employees is used to improve processes, tools, and training.
Customer Support Executive
Tech Mahindra
10.2018 - 10.2021
- Delivered exceptional customer support in the Flipkart process, ensuring satisfaction and retention..
- Identify customer issues or complaints, and provide solutions, aiming to resolve concerns in a timely and professional manner.
Education
12th Grade -
Vedic Kanya Inter College
Uttar Pradesh01.2012
10th Grade -
Vedic Kanya Inter College
Uttar Pradesh01.2010
Bachelor of Arts (B.A.) -
Subharti University
Skills
- Team leadership
- Employee training
- Customer service
- Performance management
- Process improvement
- Feedback implementation
- Sales strategies
Accomplishments
- Best Team Leader Award from client End in the Month of Oct'2023.
- Best Team Leader Award from Client end in the month of Sep'2024 & Nov'2024.
Personal Information
- Date of Birth: 07/01/96
- Marital Status: Single
Father's Name
Mr. Brijesh Kumar
Languages
Hindi
First Language
English
Beginner
A1
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge.
Timeline
Associate Team Leader
Tech Mahindra
10.2022 - 12.2024
Subject Matter Expert
Tech Mahindra
10.2021 - 10.2022
Customer Support Executive
Tech Mahindra
10.2018 - 10.2021
12th Grade -
Vedic Kanya Inter College
10th Grade -
Vedic Kanya Inter College
Bachelor of Arts (B.A.) -
Subharti University
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