Summary
Overview
Work History
Education
Skills
Languages
Honors and Certifications
Personal Information
Disclaimer
Timeline
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Nisha Benjamin

Nisha Benjamin

Chennai

Summary

Results-oriented reporting team manager with a proven track record in investment banking domain. I have excelled in driving data analysis, managing key performance indicators (KPIs), ensuring quality assurance, optimizing resources, and streamlining digital operations. I possess a proven track record of successfully improving project outcomes through meticulous project analysis and implementation of strategic initiatives. My ability to leverage data insights has enabled me to optimize processes and drive operational excellence within my team. With a focus on continuous improvement, compliance with industry standards, and maximizing efficiency, I consistently deliver impactful results that align with organizational objectives.

Overview

16
16
years of professional experience

Work History

Team Manager - CITI - Brokerage Clearance & Exchange

Wipro Limited
02.2023 - 06.2023
    • Invoice processing and transaction monitoring for the trades facilitated by the vendor
    • Handled APAC FX & FI team with a head count of 15
    • Responsible for tracking the invoices from vendor, reconciling, rate validating and payment for the invoices
    • Key roles to handle client queries, ensuring payments within deadlines and regular connect with brokers for the outstanding invoice payables
    • Produce and analyze monthly/quarterly/yearly reports for various internal and external stakeholders
    • Interacting with client through mails and calls - Reporting / Issues / Queries Etc
    • Effectively track data quality issues and provide regular update to client senior management
    • Publishing MIS reports to the management on team performance, FPY analysis, Conducting RCA's and identifying Key areas to improve for each individual.

Business Process Lead

Tata Consultancy Services Limited
08.2014 - 10.2022
  • Risk Reporting Center of Excellence (RRCoE)
  • Process is to report the key risk areas to the higher-level management through collecting & representing the actual data from database and respective line teams
  • Sourcing data from different client software tool for risk reporting
  • Develop, manage and implement reporting processes to improve efficiency
  • Produce and analyze monthly/quarterly/yearly reports for various internal and external stakeholders
  • Effectively track data quality issues and provide regular update to client senior management
  • Ensuring the process stands with quality and accuracy and address it if there are any discrepancies and uncertainties
  • Interacting with client through mails and calls - Reporting / Issues / Queries Etc
  • Manage ad-hoc requests from client to ensure timely and accurate responses
  • Understand the reporting differences between regulatory and management reporting
  • Regularly and proactively communicate (in writing and orally) updates on reporting requests (adhoc, ongoing, requests related to strategic initiatives, etc), as well as challenges with requests and how they will be addressed
  • Developing and tracking deliverables, preparing client management-level presentations, organizing and leading stakeholder meetings, liaising with various levels of management to meet deadlines and assisting in driving projects to completion.

Team Leader - EBGC

Matrix Business Services India Pvt. Ltd.
09.2007 - 12.2013
  • Performing full background investigations for corporate clients needing pre-employment and updated screenings
  • Defining and understanding client requirements and aligning processes to fulfill the same
  • Coordinating with the client for the smooth functioning of the projects
  • Handling client calls - Daily and as needed
  • Having cordial relationship with the clients
  • Interacting with client through mails - Reporting / Issues / Queries Etc
  • Ensuring the TAT and SLA's are met for the projects
  • Preparing MIS and Tracking closure's for priority cases as per client's instruction
  • Tasks that have been assigned are being done, but also to ensure that the team spirit is kept
  • Coordinating with the client for billing activities.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Devised and implemented processes and procedures to streamline operations.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Education

Bachelor of Commerce -

C.T.T.E College For Women
Chennai, Tamil Nadu
04.2007

HSC -

Don Bosco Matric. Hr. Sec. School
Chennai, Tamil Nadu
03.2004

SSLC -

Don Bosco Matric. Hr. Sec. School
Chennai, Tamil Nadu
03.2002

Skills

    • MS Office
    • Project Analysis
    • Data Analysis
    • KPI Management
    • Agile Methodology
      • Stakeholder Engagement
      • Quality Assurance
      • Resource Optimization
      • Digital Operation Improvement
      • Workforce Management and Coaching

Languages

Tamil, English & Malayalam

Honors and Certifications

  • Received Star Performer Award (EOM) of the months 7 times for the outstanding performance in TCS.
  • Client appreciation with the tag "best customer service" at TCS.
  • Best performer of the year 2010 and 2011 Awards for the outstanding contribution throughout the years in Matrix Business Services Pvt. Ltd.
  • Appreciated for standing up to the sudden surge in volumes and managed effectively without any escalations from clients at Matrix Business Services Pvt. Ltd.

Personal Information

  • Date of Birth: 01/03/87
  • Nationality: Indian

Disclaimer

I hereby declare that the information mentioned above is correct to the best of my knowledge.

Timeline

Team Manager - CITI - Brokerage Clearance & Exchange

Wipro Limited
02.2023 - 06.2023

Business Process Lead

Tata Consultancy Services Limited
08.2014 - 10.2022

Team Leader - EBGC

Matrix Business Services India Pvt. Ltd.
09.2007 - 12.2013

Bachelor of Commerce -

C.T.T.E College For Women

HSC -

Don Bosco Matric. Hr. Sec. School

SSLC -

Don Bosco Matric. Hr. Sec. School

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