Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
EXTRA-CURRICULAR ACTIVITIES
Rewards and Recognition
Generic
Nisha L

Nisha L

HR Service Delivery Senior Analyst
Bengaluru

Summary

HR professional with over 6 years of experience across employee benefits administration and end-to-end recruitment operations. Currently serving as a Team Lead, managing full-cycle recruitment, stakeholder engagement, and people management while consistently meeting business KPIs and SLAs. Proven expertise in employee benefits, insurance administration, vendor coordination, payroll reconciliations, and leave management. Strong track record of driving process efficiency, ensuring compliance, and delivering high levels of customer satisfaction through effective team leadership and stakeholder collaboration.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Team Lead

Accenture
06.2025 - Current

Lead and manage end-to-end recruitment activities across multiple roles and levels

Handle full recruitment lifecycle: workforce planning, sourcing, screening, interviewing, offer management, and onboarding
• Act as the primary point of contact for stakeholders, ensuring alignment on hiring needs, timelines, and expectations
• Drive stakeholder management through regular updates, hiring reviews, and issue resolution
• Lead, mentor, and manage a recruitment team; assign workloads, track performance, and support skill development
• Ensure all recruitment KPIs and SLAs are consistently met, including TAT, quality of hire, and closure rates
• Monitor team productivity and provide continuous feedback to improve efficiency and hiring outcomes
• Collaborate closely with hiring managers, HR partners, and leadership to deliver seamless hiring solutions
• Identify process gaps and implement improvements to enhance recruitment efficiency and candidate experience
• Ensure compliance with internal policies, audit requirements, and recruitment governance standardsLead and manage end-to-end recruitment activities across multiple roles and levels
• Handle full recruitment lifecycle: workforce planning, sourcing, screening, interviewing, offer management, and onboarding
• Act as the primary point of contact for stakeholders, ensuring alignment on hiring needs, timelines, and expectations
• Drive stakeholder management through regular updates, hiring reviews, and issue resolution

HR Service Delivery Analyst/Associate

Accenture
07.2019 - 06.2025

• Managed end-to-end employee benefits administration including insurance enrollment, premiums, opt-outs, and coverage changes
• Acted as the primary point of contact for employees and vendors for benefits and insurance-related queries
• Coordinated with external vendors to resolve policy, enrollment, and claim-related issues within SLAs
• Handled retro and arrears reporting to support accurate payroll and benefits reconciliation
• Administered employee leave data including vacation, PTO, sick leave accruals, and payouts
• Ensured data accuracy and compliance across HR systems and payroll platforms
• Supported stakeholder management across HR, payroll, and vendor partners
• Contributed to team support and people management activities
• Maintained high customer satisfaction through timely and effective query resolution (True Blue)

Education

Bachelor of Business Administration -

SSMRV
Bengaluru, India
06-2019

Skills

End-to-end recruitment & hiring operations

Employee benefits administration

Stakeholder & client management

Team leadership & people management

KPI & SLA governance

Vendor & insurance coordination

Payroll support (retro & arrears)

Leave & accrual management (PTO, vacation, sick)

HR systems: Workday, SAP, Oracle

Tools: ServiceNow, Salesforce

Operating System: Windows

Accomplishments

  • Successfully completed Workday, Power BI, and OE (Basics) certifications, along with the Emerging Leaders Program, strengthening analytical and leadership capabilities
  • Recognized with 4 Encore Awards for consistent high performance and contribution to business outcomes
  • Awarded Best Performer recognition 5 times during tenure for excellence in delivery and quality
  • Promoted three times in six years in recognition of sustained performance, leadership capability and business impact.
  • Gained cross-industry exposure by successfully supporting 4 major client engagements: Best Buy, Exxon, Capital One, and ServiceNow
  • Demonstrated versatility by delivering strong results across multiple HR domains, including recruitment, employee benefits, and HR operations
  • Consistently exceeded expectations through adaptability, ownership, and high-impact contributions across projects

Timeline

Team Lead

Accenture
06.2025 - Current

HR Service Delivery Analyst/Associate

Accenture
07.2019 - 06.2025

Bachelor of Business Administration -

SSMRV

EXTRA-CURRICULAR ACTIVITIES

State-level Ball Badminton player, representing at competitive inter-state tournaments

Participated in district-level Throwball competitions

Served as Road Track Club Lead, driving team coordination and event execution
Elected as House Captain for consecutive years, demonstrating leadership, accountability, and team management skills

Rewards and Recognition

Encore award for consistently upholding the Accenture Core Values, Star of Business Award, Client Choice Award – Innovation category

Nisha LHR Service Delivery Senior Analyst