

HR professional with over 6 years of experience across employee benefits administration and end-to-end recruitment operations. Currently serving as a Team Lead, managing full-cycle recruitment, stakeholder engagement, and people management while consistently meeting business KPIs and SLAs. Proven expertise in employee benefits, insurance administration, vendor coordination, payroll reconciliations, and leave management. Strong track record of driving process efficiency, ensuring compliance, and delivering high levels of customer satisfaction through effective team leadership and stakeholder collaboration.
Lead and manage end-to-end recruitment activities across multiple roles and levels
Handle full recruitment lifecycle: workforce planning, sourcing, screening, interviewing, offer management, and onboarding
• Act as the primary point of contact for stakeholders, ensuring alignment on hiring needs, timelines, and expectations
• Drive stakeholder management through regular updates, hiring reviews, and issue resolution
• Lead, mentor, and manage a recruitment team; assign workloads, track performance, and support skill development
• Ensure all recruitment KPIs and SLAs are consistently met, including TAT, quality of hire, and closure rates
• Monitor team productivity and provide continuous feedback to improve efficiency and hiring outcomes
• Collaborate closely with hiring managers, HR partners, and leadership to deliver seamless hiring solutions
• Identify process gaps and implement improvements to enhance recruitment efficiency and candidate experience
• Ensure compliance with internal policies, audit requirements, and recruitment governance standardsLead and manage end-to-end recruitment activities across multiple roles and levels
• Handle full recruitment lifecycle: workforce planning, sourcing, screening, interviewing, offer management, and onboarding
• Act as the primary point of contact for stakeholders, ensuring alignment on hiring needs, timelines, and expectations
• Drive stakeholder management through regular updates, hiring reviews, and issue resolution
• Managed end-to-end employee benefits administration including insurance enrollment, premiums, opt-outs, and coverage changes
• Acted as the primary point of contact for employees and vendors for benefits and insurance-related queries
• Coordinated with external vendors to resolve policy, enrollment, and claim-related issues within SLAs
• Handled retro and arrears reporting to support accurate payroll and benefits reconciliation
• Administered employee leave data including vacation, PTO, sick leave accruals, and payouts
• Ensured data accuracy and compliance across HR systems and payroll platforms
• Supported stakeholder management across HR, payroll, and vendor partners
• Contributed to team support and people management activities
• Maintained high customer satisfaction through timely and effective query resolution (True Blue)
End-to-end recruitment & hiring operations
Employee benefits administration
Stakeholder & client management
Team leadership & people management
KPI & SLA governance
Vendor & insurance coordination
Payroll support (retro & arrears)
Leave & accrual management (PTO, vacation, sick)
HR systems: Workday, SAP, Oracle
Tools: ServiceNow, Salesforce
Operating System: Windows
State-level Ball Badminton player, representing at competitive inter-state tournaments
Participated in district-level Throwball competitions
Served as Road Track Club Lead, driving team coordination and event execution
Elected as House Captain for consecutive years, demonstrating leadership, accountability, and team management skills
Encore award for consistently upholding the Accenture Core Values, Star of Business Award, Client Choice Award – Innovation category