Nisha Sharma
Learning And Development Professional
Chennai
Summary
Skilled Training Specialist highly effective in conducting personal and group training sessions focused on topics such as Time Management, Listening and Problem Solving. Enthusiastic personality with a hands-on, creative style. Ready to apply 12 years' experience to a challenging long-term position. Supportive with detailed knowledge of industry practices and skill to provide long-term success for companies.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Instructional Designer- Assistant Manager
Hapag-Lloyd
Chennai
11.2023 - Current
- Content Creation, Content Designing, Storyboard creation, Video-editing- Premier Pro, Training consultation
Assistant Manager- Master Trainer & Instructional Designer
Wipro
Chennai
08.2021 - 11.2023
- Content Creation and Designing, TNI and TNA, Learning & Development Training across all levels, Interview Panel (Comm Skills), Instructional Designing, Conduct Managerial Training & Team Building Training, Revenue/ Value Creation via training, Stakeholder Management, Training Solutioning, Driving Training Program & Training Project
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Mentored team members to enhance professional development and accountability in workplace.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Developed strategy to increase sales and drive profits.
- Developed strong communication and organizational skills through working on group projects.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Associate Manager- Communication Trainer and Instructional Designer
Sutherland Global Services
Chennai
04.2017 - 08.2021
- Communication training to the new hires in the organization, US & UK Culture, Grammar, Customer Service, Communication skills, soft skills, Other Deliverables: Send out daily performance reports, One on One feedback on daily basis, Attrition control initiatives - EWS, Training Feedback analysis, New Hire Engagement Calendar, Vendor Management, Planning Training Forecast Calendar, Managing the NHT Team, Creating curriculum and NH content, Worked with the Robotics Team on Chat Bot Project- and was awarded the Brandan Hall Award- Silver Category- 2021
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Oversaw training and onboarding process for all newly hired employees within Communication Training Team.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Created employee schedules to align coverage with forecasted demands.
- Enhanced team productivity by implementing efficient project management strategies.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Established strong relationships with key stakeholders, fostering collaboration and mutual support.
- Oversaw training and onboarding process for all newly hired employees within Training Team.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Self-motivated, with strong sense of personal responsibility.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Excellent communication skills, both verbal and written.
- Developed and maintained courteous and effective working relationships.
- Passionate about learning and committed to continual improvement.
Senior Training Coordinator and Account Manager
Maynard Leigh Associates
Delhi
04.2015 - 04.2017
- Lead team of Project Management, coordinated all training sessions, from training materials to scheduling meetings, To Liaison with internal and external clients for all their queries and requirements in terms of logistics and operations by keeping quality intact, Stock & Resource Management.
- Established and maintained quality control standards.
- Compiled training handbook and related course materials
- Developed job-specific competencies and performance standards
- Built and maintained professional relationships with vendors and suppliers
- Built constructive trainer and vendor relationships for successful program delivery
- Evaluated program effectiveness by analyzing participant feedback and key performance metrics, driving continuous improvement efforts
- Conducted regular reviews of training materials and resources, making updates as needed to maintain relevance and accuracy
- Analyzed and evaluated training effectiveness and program outcomes
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness
Language Coach
Exl Services
Noida
01.2014 - 03.2015
- Preparing training modules, TNI &TNA, deliver classroom training to new hires, conduct feedback session, call monitoring, preparing training data and reviews
- Developed personalized lesson plans for employees, resulting in improved language proficiency and confidence
- Organized engaging workshops focused on specific linguistic topics such as pronunciation or grammar rules, deepening student understanding of key concepts
- Conducted skills assessments to uncover performance gaps
Process Trainer and Soft Skills Trainer
EXL Services
Noida
07.2010 - 07.2013
- Conduct Process Training, Create Training Modules as per the requirement, Client Calibration, Process improvement ideas, Supervising the new hires, nesting and supporting the new hires, working on bottom quartile performers and create their improvement plan
- Developed new and improved training programs to fit underserved areas
- Provided subject matter expertise on all company offerings
- Delivered high-quality training sessions, leading to increased productivity among team members
- Created engaging learning experiences by incorporating real-world examples and case studies into the curriculum
- Evaluated the effectiveness of various training methods, making data-driven decisions to improve program delivery moving forward
- Implemented continuous improvement initiatives to optimize process efficiency and effectiveness
Education
MBA - Human Resources Development
Sikkim Manipal University
Delhi 02.2013 - 03.2015
Bachelor of Arts - Sociology
North-Eastern Hill University
Shillong 07.2007 - 05.2010
Skills
Blended Learning
Written Communication
Adult Learning Theories
Attention to Detail
Classroom experience
Management Consultation
Critical Thinking
Time management abilities
Feedback Analysis
Analytical Thinking
Video Editing
Webinar Facilitation
Corporate Training Programs
Role Playing
Effective Communication
Courses Certifications
- Master Trainer Certification
- Virtual Instructor Led Training Certification
- Graphic Designing
- Premiere Pro & Photoshop
- Instructional Designing Level 01
- CEFR Assessor Certification- Global Language
- Articulate 360
Timeline
Instructional Designer- Assistant Manager
Hapag-Lloyd
11.2023 - Current
Assistant Manager- Master Trainer & Instructional Designer
Wipro
08.2021 - 11.2023
Associate Manager- Communication Trainer and Instructional Designer
Sutherland Global Services
04.2017 - 08.2021
Senior Training Coordinator and Account Manager
Maynard Leigh Associates
04.2015 - 04.2017
Language Coach
Exl Services
01.2014 - 03.2015
MBA - Human Resources Development
Sikkim Manipal University
02.2013 - 03.2015
Process Trainer and Soft Skills Trainer
EXL Services
07.2010 - 07.2013
Bachelor of Arts - Sociology
North-Eastern Hill University
07.2007 - 05.2010