Nisha Gupta
Customer Success Manager
Jhansi
Summary
Results-driven Customer Success Account Manager at Adobe with a proven track record of driving customer adoption, retention, and revenue growth across enterprise and mid-market accounts. Experienced in managing end-to-end customer lifecycles while delivering strategic value through solutions including Adobe Sign, Acrobat, and Adobe Express. Consistently exceeded quarterly performance metrics (M1 & M2) and recognized for outstanding contributions with multiple awards across Q1 2024, Q3 2024, Q2 2025, and the Sales Achievement Award 2024 for enterprise deal success. Adept at identifying new business opportunities, executing upsell and cross-sell strategies, and aligning digital transformation solutions with client objectives. Known for strong stakeholder management, cross-functional collaboration, and delivering measurable business outcomes in a fast-paced SaaS environment.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Customer Success Account Manager
Adobe
Noida
06.2024 - Current
- Manage a diverse portfolio of enterprise and mid-market customers, driving adoption, retention, and expansion across Adobe solutions including Adobe Sign, Acrobat, Acrobat Express, Acrobat Studio, and Acrobat Packs.
- Consistently achieved and exceeded quarterly performance metrics (M1 & M2), demonstrating strong ownership of revenue growth, customer satisfaction, and product adoption goals.
- Successfully identified and converted new business requirements across product lines, contributing to upsell and cross-sell opportunities, including enterprise-level deals.
- Collaborated cross-functionally with sales, product, and support teams to ensure seamless customer onboarding, engagement, and long-term success.
- Recognized for outstanding performance and business impact, receiving multiple awards for excellence and contribution.
- Awarded for exceptional performance in Q1 2024, Q3 2024, and Q2 2025 for consistently surpassing targets and delivering high customer value.
- Recipient of the Sales Achievement Award (2024) for closing and contributing to high-value enterprise deals.
- Recognized for adaptability and excellence in addressing evolving business requirements across multiple Adobe product suites.
- Maintained a strong track record of exceeding KPIs, driving both customer satisfaction and revenue growth.
Customer Success Account Manager
Magnit Global India Pvt Ltd
Noida
12.2022 - 05.2024
- Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.
- Create a value-based relationship with new & existing North American Adobe SMB customers.
- Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
- Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
- Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Acrobat Sign, Substance, Stock, Frame.io, etc.
- Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager
LambdaTest
06.2022 - 11.2022
- End-to-end sales cycle management to generate new revenue in Enterprise and Mid-Market accounts.
- Acquire new clients in an assigned territory (Territories assigned: US & Europe).
- Manage Enterprise and Key accounts to meet a sales target of $1M in net new ACV.
- Conduct product demos and presentations to showcase the value proposition of the product.
- Manage Enterprise-wide trials to ensure a successful POC of the product.
- Manage target account contract renewals and reduce churn in these accounts.
Business Development Consultant
Pro Unlimited India Pvt Ltd
09.2020 - 05.2022
- Develop understanding of Adobe's Digital Media line of products and lead with value-led conversations with customers for these solutions.
- Create a value-based relationship with new & existing North American Adobe SMB customers.
- Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
- Research customer contracts and purchasing history in Adobe's various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account.
- Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
- Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Acrobat Sign, Substance, Stock, Frame.io, etc.
Online Strategist - NBA
Google India via Teleperformance
09.2017 - 03.2020
- Analyzing the Indian market and environmental landscape to identify prospective high potential Google Advertisers.
- Chasing weekly/monthly/quarterly targets defined by the management.
- Qualifying the identified leads by POC’s and adding them to pipeline and tracking individual contributors and their accomplishments.
- Forecasting and tracking key account matrices.
- Locating or proposes potential business deals by contacting existing partners; discovering and exploring opportunities generating revenue by selling additional products and services.
Primary Teacher
Guru Har Rai Academy
07.2008 - 12.2013
- Creating lesson plans and assisting in curriculum development and managing classroom activities and student behavior.
- Applying various instructional strategies.
- Applying various instructional strategies.
- Communicating with parents and guardians.
- Attending professional development classes and programs.
Education
Bachelor of Arts -
IT (PG) College
Lucknow 04.2001 -
Skills
- Customer Success Management
- Account Management & Revenue Growth
- Upselling & Cross-Selling Strategy
- Enterprise Client Relationship Management
- SaaS Product Adoption & Enablement
- Stakeholder Management (C-level Engagement)
- KPI & Performance Management (M1, M2)
- Digital Transformation Consulting
Timeline
Customer Success Account Manager
Adobe
06.2024 - Current
Customer Success Account Manager
Magnit Global India Pvt Ltd
12.2022 - 05.2024
Account Manager
LambdaTest
06.2022 - 11.2022
Business Development Consultant
Pro Unlimited India Pvt Ltd
09.2020 - 05.2022
Online Strategist - NBA
Google India via Teleperformance
09.2017 - 03.2020
Primary Teacher
Guru Har Rai Academy
07.2008 - 12.2013
Bachelor of Arts -
IT (PG) College
04.2001 -