Nishant
Gurugram
Summary
Proven expertise in Google Ads management and client relationship development. Skilled in ad optimization and operational streamlining, delivering tailored solutions that enhance customer satisfaction and drive measurable results. Dynamic professional with experience in digital marketing and customer service. Known for strong analytical skills and effective communication, adept at identifying client needs and implementing strategies that enhance service delivery and operational efficiency.
Overview
2
2
years of professional experience
Work History
Senior Associate
WNS Global Services (Process - Google Ads)
Gurugram
10.2024 - Current
- Managed Google Ads processes as an account manager, addressing client queries and challenges to deliver tailored solutions for optimizing overall ad accounts.
- Collaborated with teams to streamline operational processes and improve service delivery.
- Analyzed client requirements and developed tailored solutions for enhanced satisfaction.
Senior Customer Service Representative
Teleperformance (Process - FIS)
Gurugram
11.2023 - 10.2024
- Addressed customer inquiries regarding gift cards, including resolution of replacement disputes and frequent errors.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Education
Bachelor of Science - Computer Science
RD Engineering College Duhai
Ghaziabad07-2022
Skills
- Google Ads management
- Client relationship management
- Ad optimization
- Operation streamlining
- Customer service strategy
- Problem solving
- Communication skills
Accomplishments
Top Performer Award, Q2 and Q3 2025 : Achieved the highest attainment for 2 consecutive quarters in LOB with over 150%
Timeline
Senior Associate
WNS Global Services (Process - Google Ads)
10.2024 - Current
Senior Customer Service Representative
Teleperformance (Process - FIS)
11.2023 - 10.2024
Bachelor of Science - Computer Science
RD Engineering College Duhai