VITTHAL HARIDAS
Bengaluru
Summary
Experienced Implementation Specialist proficient in deploying a wide array of marketing and analytical tools on global customers' websites. Recognized for expertise in deploying Javascript codes to enable comprehensive tracking of user journeys. Possesses excellent communication skills essential for fostering strong client relationships and ensuring satisfaction. Highly motivated by a commitment to delivering exceptional results and exceeding client expectations. Additionally, adept at troubleshooting issues to ensure accuracy and reliability in various reports, further enhancing client satisfaction and driving organizational success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tech Process Senior Associate
Google Operations Center
Bengaluru
12.2022 - Current
- Implement Google Ads conversion tracking across various touchpoints in the user journey by deploying custom JavaScript snippets on the site.
- Create and deploy Google Tag Manager containers on websites to streamline tag management processes.
- Assist in the implementation of Google Analytics 4 on websites, ensuring accurate data tracking and analysis.
- Collaborate with clients to create custom tags and triggers within Google Tag Manager to track important marketing events effectively.
- Deploy standard and dynamic remarketing codes on websites to target and engage with potential customers.
- Implement consent mode in European countries to comply with GDPR regulations and adhere to the Digital Marketing Act.
- Assist in the implementation of Enhanced Ecommerce tracking, tracking events from viewing items to completing a purchase.
- Provide troubleshooting support for reporting and setup issues related to Google Ads, Analytics, and Google Tag Manager for clients.
- Offer premium support to customers with GTM 360 and GA4 360 accounts to optimize their use of these products and achieve the best outcomes.
- Help in offline conversion tracking events by connecting Google Ads with Zapier, Salesforce, or Custom CRM systems.
- Utilize experience in deploying JavaScript codes using Adobe Experience Manager to implement Enhanced Conversions for Google Ads across multiple clients.
Technical Support Engineer/ Process Trainer
Mphasis Ltd
Bengaluru
08.2020 - 12.2022
- Started as an associate handling calls and chats for a US-based customer.
- Provided technical support and delivered exceptional customer service.
- Transitioned to training all new hires on the production process.
- Imparted knowledge on handling day-to-day requirements effectively.
- Ensured seamless onboarding experience for new team members.
- Developed deep understanding of technical support operations.
- Guided individuals to navigate complex tasks and resolve technical issues efficiently.
- Maintained strong focus on delivering outstanding service to clients.
Education
Bachelor of Engineering - Civil Engineering
University Visveshwaraya College of Engineering
Bengaluru07-2019
Deeksha Integrated
BengaluruSkills
- Google Ads Management
- Conversion Tracking
- Google Analytics
- Google Tag Manage
- Remarketing Strategies
- GDPR Compliance
- Enhanced Ecommerce Tracking
- Troubleshooting and Support
- Offline Conversion Tracking
- JavaScript Deployment
- Training and Onboarding
- Communication Skills
- Analytical Skills
- Continuous Learning
Certification
- HTML and CSS Bootcamp Udemy
- Javascript Expert, Udemy
- Linux Commands, Udemy
- Google Analytics 4 Expert . Skills Shop
- Adobe Analytics - Udemy
- Adobe Experiance Manager Developer Masterclass Udemy
Timeline
Tech Process Senior Associate
Google Operations Center
12.2022 - Current
Technical Support Engineer/ Process Trainer
Mphasis Ltd
08.2020 - 12.2022
Bachelor of Engineering - Civil Engineering
University Visveshwaraya College of Engineering
Deeksha Integrated
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