Tech, Fitness, Science, Surfing
Harini N
Implementation specialist
Bangalore
Summary
Implementation Senior Associate with 2 years of experience in digital marketing support, case management, and customer relationship enhancement. Proficient in managing Salesforce cases, optimizing campaign performance through data accuracy, and ensuring smooth operational workflows. Skilled in communication and collaborating with clients to deliver proactive service and trusted relationships.
Overview
2
2
years of professional experience
Work History
Tech Process Senior Associate
Google Operations Center
02.2022 - 11.2023
- Managed and resolved daily cases related to Google client campaigns and analytics using internal tracking tools.
- Helped optimize campaigns by ensuring accurate functioning of Google tags and resolving data discrepancies between platforms.
- Developed strong customer relationships through proactive communication and timely follow-up on cases, enhancing customer satisfaction.
- Followed detailed process guidelines and communication policies to ensure smooth case workflow and turnaround.
- Analyzed and troubleshot Google Ads, Analytics, and Tag Manager issues, delivering data-driven insights for campaign performance improvements.
- Contributed to process improvements for case handling and campaign optimization efficiency.
Tech Process Associate
Regalix India Private Limited
06.2021 - 02.2022
- Managed cases submitted on Salesforce for client campaign support and issue resolution.
- Assisted clients in resolving product feed approval issues and supported Google Ads and Analytics tracking setups.
- Managed web metrics and performance data to track campaign effectiveness.
- Helped optimize campaigns by ensuring accurate tag implementation and resolving discrepancies across platforms.
- Facilitated communication with clients through email and verbal channels, ensuring clarity and follow-up on campaign-related cases.
Education
Postgraduate Diploma - Sports Psychology
Jain School of Sciences
Bengaluru, Karnataka07.2025
Bachelor of Science - Psychology, Botany, Zoology
Maharani Lakshmi Ammanni College for Women
Bengaluru, Karnataka09.2021
Skills
- Salesforce (case management)
- Digital Marketing & Ad Trafficking (Google Ads, Google Analytics, GTM)
- Campaign Optimization through tag accuracy and data reconciliation
- Advanced Communication: strong written and verbal skills, email etiquette
- HTML, CSS basics for tagging and tracking
- Customer Relationship Management and proactive communication
- Tools: Canva, Procreate, Notion
Interests
Timeline
Tech Process Senior Associate
Google Operations Center
02.2022 - 11.2023
Tech Process Associate
Regalix India Private Limited
06.2021 - 02.2022
Bachelor of Science - Psychology, Botany, Zoology
Maharani Lakshmi Ammanni College for Women
Postgraduate Diploma - Sports Psychology
Jain School of Sciences
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