Nishant Gupta
Pune
Summary
Dynamic IT Manager with a proven track record at Capgemini, excelling in automation and Active Directory management. Expert in PowerShell scripting, I foster strong client relationships while delivering innovative solutions. Passionate about enhancing operational efficiency, I thrive on tackling complex challenges and driving team success through effective training and support.
Overview
13
13
years of professional experience
Work History
MANAGER
Capgemini Technology Services India Limited
Pune
06.2019 - Current
- Technically managing the Active Directory team of 16 engineers
- Managing P1 and P2 calls technically and working with customer vendors to deliver solutions
- Building a relationship with clients to comprehend their needs and designing solutions
- Creating numerous scripts from scratch based on business requirements
- Automating daily tasks/bulk tasks by creating custom scripts
- Updating targeted machines remotely with a push patch install, reboot, and install status report
- Training teams in various technologies
CONSULTANT
Fujitsu Information and Communications
Pune
01.2018 - 06.2019
- Executed automation tasks utilizing PowerShell to enhance operational efficiency.
- Contributed to AD, PKI, and patching projects across APAC region.
- Collaborated on various APAC initiatives to improve system performance.
SUBJECT MATTER EXPERT, ENTERPRISE PLATFORM SUPPORT
Convergys
Pune
08.2014 - 01.2018
- Assisted Microsoft global customers over phone & email related to Global Catalogue Replication & User Authentication
- Provided support to Windows Server based Directory Services & its components like Group Policy & Active directory
- Resolved cases by troubleshooting via cmd line like Netdom, Netshare, Repadmin & other DS commands
TECHNICAL SUPPORT EXECUTIVE
Virgin Media, Concentrix
Pune
03.2012 - 07.2014
- Provided technical troubleshooting on issues regarding Broadband connectivity over the phone with 25 Cases a day
- Act as a user interface for all technical issues and questions including Configuration of Routers & Wireless
- Updated the Knowledge Base with all the new resolutions and addressed the same to the peers
- Created tickets and incidents for any escalated issues following up with all the concerned departments
Education
MASTER OF COMMERCE -
Pune University
Pune, Maharashtra01.2014
BACHELOR OF COMMERCE -
Rani Durgawati University
Jabalpur, M.P.01.2011
Skills
- Automation and scripting
- PowerShell proficiency
- Network troubleshooting
- Active Directory management
- Windows Server administration
- ADFS configuration
- Public Key Infrastructure (PKI)
- Client relationship management
- User authentication
- Technical troubleshooting
Languages
English
Timeline
MANAGER
Capgemini Technology Services India Limited
06.2019 - Current
CONSULTANT
Fujitsu Information and Communications
01.2018 - 06.2019
SUBJECT MATTER EXPERT, ENTERPRISE PLATFORM SUPPORT
Convergys
08.2014 - 01.2018
TECHNICAL SUPPORT EXECUTIVE
Virgin Media, Concentrix
03.2012 - 07.2014
MASTER OF COMMERCE -
Pune University
BACHELOR OF COMMERCE -
Rani Durgawati University
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