Microsoft Office
Nishant Janjirkar
Operation - Sales
Dombivili,Maharashtra
Summary
Determined Deputy Manager with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balances targets with resources and optimizes long-term success.
Overview
8
8
years of professional experience
2
2
Language
Work History
Deputy Manager
Nishant Janjirkar, Reliable Spaces PVT LTD
04.2019 - 10.2021
- Managing a span of 100+ advisers with 7 Team Leaders across multiple Campaigns.
- Analysing Daily Sales Report and forecasting sales projection for the Day, Week & month.
- Key responsibility of achieving targeted premium with appropriate penetration.
- Manpower planning & Revenue planning for different types business.
- Understand and applied intelligence on building effective dialer strategy to enhance renewal productivity.
- Reviewing the sales performance of Team leader and Telle-callers campaign & business wise, on a daily/weekly/monthly basis.
- Campaign level leads and funnels management.
- Planning strategies for maintaining COA month for month.
- Develop and improvise compensation schemes, RNR for telesales agents.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level through robust review mechanism.
- Understanding client requirements & implementing changes within the process for the expected outcome.
Assistant Manager
HDFC Ergo GI Co, mpany LTD
09.2018 - 02.2019
- Renewal & Upsell Business), Managing a span of 50 (approx.) advisers with 3 Team Leaders across multiple Campaigns.
- Key responsibility of achieving targeted premium with appropriate penetration.
- Plan, strategize to achieve quarterly targeted renewal ratio.
- Manpower planning for different types business.
- Seamless interfacing & Coordination between Outbound Tele-calling and other departments.
- Understand and applied intelligence on building effective dialer strategy to enhance renewal productivity.
- Reviewing the sales performance of Team leader and Telle-callers campaign & business wise, on a daily/weekly/monthly basis.
- Campaign level leads and funnels management.
- Planning strategies for maintaining COA month for month.
- Develop and improvise compensation schemes, RNR for telesales agents.
- Manage conflicts that might arise in the overall operations of the telesales call center.
- Ensuring implementation of all pilot projects with due diligence to meet the desired outcome.
- Relation with cross functional teams, key stakeholders, intermediaries and vendor.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level through robust review mechanism.
- Key.
Assistant Manager
Reliable Spaces PVT Ltd
12.2016 - 08.2016
- Operation (Win back, Cross Sell, Upsell Sell, Renewal business) (, 18).
- Managing a span of 70 (approx.) advisers with 4 Team Leaders across multiple Campaigns.
- Analysing Daily Sales Report and forecasting sales projection for the Day, Week & month.
- Framing work direction through Process Flow, SOP & KPI post assessment of resource competence to determined goals at process level.
- Applying intelligence on data management and dialler strategy to enhance productivity.
- Cross functional coordination, planning, testing through (UAT) and then implementations of a process for smooth; Documenting the agreed outcome & processes.
- Manpower planning on different revenue model to enhance profitability for different processes.
- Reviewing Team Leaders performance on KPI.
- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level through robust review mechanism.
- Handled the responsibilities of maintaining the standards of quality control and sales level of the organization.
- Understanding client requirements & implementing changes within the process for the expected outcome.
- Active Involvement in project Champions of tomorrow wherein the main motto was to work on AHT reduction for the process to get optimum utilisation of resources.
- Achievement of Best Assistant Manager for academic year 2017.
- Key contributions –.
- Achieved an organic expansion of process from 7 seats to 60 seats over a time frame of 1 years.
- Planned and executed dialer strategies in multiple process to enhance resource utilization by 15% to 20%.
- Crafted internal CRM utility tool to accelerate service delivery at different levels.
Team Leader
Reliable Spaces PVT Ltd
- 12.2017
- Operation (Fresh Sales, Upsell & Cross Sell Business) (Aug’15 –, ).
- Supervising a team of 30 (approx.) executives with Team Leaders in multiple processes.
- Strong leadership with strong supervisory skills.
- Possess excellent negotiations and sales skills.
- Performed the tasks of conducting training for new employees to achieve performance standard.
- Applying intelligence on data management and dialler strategy to enhance productivity.
- Attrition Management & Shrinkage Management.
- Working on Daily DRR with creative ideas to achieve the target’s.
- Planning team building & team bonding activity.
- Performed other essential tasks as required.
Assistant Team Leader
Reliable Spaces PVT Ltd
04.2015 - 08.2015
- Selling Product in End to end type.
- Handling escalation calls and taking end to end responsibility for Closer of the Sale Calls.
Sales Executive
Reliable Spaces PVT Ltd
11.2013 - 04.2015
- Selling Product in End to end sales process.
- Handling escalation calls and taking end to end responsibility for Closer of the Sale Calls.
- Also worked as group leader for the team.
- I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Education
BBA -
Distance
Skills
Process Unit Management
Employee empowerment through coaching and various assignments
Preparing Business Presentations & Business Requirement DocumentsData & Dialer ManagementCross-functional CoordinationProficient in Microsoft Office including Advance Excel, Word,Power Point, Web Design, SQL, DotNet
Hands on with Dialer such as Aspect & Tech Inf
Manpower planning on different revenue model to enhance profitability for different processes
Team Building
Software
Advance Excel
Dailer Management - Aspect & Tech Info
Timeline
Deputy Manager
Nishant Janjirkar, Reliable Spaces PVT LTD
04.2019 - 10.2021
Assistant Manager
HDFC Ergo GI Co, mpany LTD
09.2018 - 02.2019
Assistant Manager
Reliable Spaces PVT Ltd
12.2016 - 08.2016
Assistant Team Leader
Reliable Spaces PVT Ltd
04.2015 - 08.2015
Sales Executive
Reliable Spaces PVT Ltd
11.2013 - 04.2015
Team Leader
Reliable Spaces PVT Ltd
- 12.2017
BBA -
Distance