Nishant Kaushik

Professional Summary

• A seasoned Supply Chain & Operations professional with 10+ years of experience in large-scale logistics, warehousing, and transportation management across North India.
• Skilled in managing day-to-day supply chain operations, including PTL, FTL, inward-outward, dispatch, and end-to-end warehouse activities.
• Currently handling North Region Operations with a strong focus on service quality, cost optimization, productivity improvement, and on-time delivery performance.
• Experienced in managing a nationwide warehouse footprint of 2,00,000+ sq. ft., supporting multi-client operations across B2B and B2C business models.
• Adept at process optimization, SOP implementation, operational planning, and improving warehouse workflow efficiency.
• Strong in team leadership, managing large cross-functional teams and ensuring smooth coordination between warehouse, transportation, and client operations.
• Proven ability to exceed SLA commitments, maintain inventory accuracy, enhance operational KPIs, and deliver consistent client satisfaction.
• Known for effectively building and maintaining long-term client relationships and supporting business expansion through service excellence.

Key Responsibilities at Prozo Distribution Pvt. Ltd.:

• Managed Reliance’s 2 lakh sq. ft. warehouse, ensuring smooth end-to-end operations across inbound, outbound, and inventory control.
• Oversaw an extensive inventory base of 14 lakh units covering 2,000+ SKUs, ensuring 100% accuracy through strong cycle counting and reconciliation processes.
• Led and supervised a large on-ground workforce of 400+ personnel, including warehouse staff, supervisors, and third-party manpower teams.
• Ensured adherence to all operational SLAs, optimized storage utilization, and implemented process improvements to enhance efficiency and reduce operational errors.
• Coordinated daily with client teams, transport partners, and internal stakeholders to maintain seamless B2B and B2C operations.
• Successfully handled peak load operations, high-volume dispatches, and ensured zero disruption in supply chain continuity.

Multi-Client Fulfillment Center Management (Prozo / Fitsol – as applicable):

• Successfully managed a multi-client FC network spread across 2.5 lakh sq. ft. covering 3 large warehouses, ensuring seamless end-to-end operational control.
• Handled 40+ D2C clients, managing daily order processing, inventory accuracy, and client coordination with high service-level adherence.
• Oversaw 20,000+ orders per day, ensuring fast turnaround, accuracy, and timely dispatch across D2C, B2B, and marketplace channels.
• Implemented standardized processes for inbound, outbound, putaway, picking, packing, dispatch planning, and return management to improve operational productivity.
• Managed large cross-functional teams, optimized storage utilization, and ensured smooth operational performance during peak sale events and high-volume days.
• Strengthened SOPs, improved warehouse SLAs, and enhanced overall efficiency through process automation and continuous improvement initiatives.

Amazon MSF (Multi Seller Flex) – Warehouse Operations Management

• Managed end-to-end operations for Amazon MSF, handling 1,400+ sellers and processing 5,000+ orders per day within a 15,000 sq. ft. facility operating in a single shift.
• Ensured smooth coordination for inbound, picking, packing, QC, and outbound processes while maintaining Amazon’s stringent SLA and quality standards.
• Optimized space utilization and workflow design to efficiently manage high-volume daily operations within limited warehouse space.
• Led and supervised warehouse teams to maintain high productivity, accuracy, and compliance with Amazon operational guidelines.
• Implemented performance monitoring, reporting, and process improvements to reduce operational delays and enhance throughput.
• Maintained strong coordination with Amazon central teams, transport partners, and seller support to ensure seamless daily operations and timely dispatch.

Pan-India FC & Logistics Operations Management (14 Fulfillment Centers – 3PL & Courier Network)

• Managed operations across 14 Pan-India Fulfillment Centers (FCs) through major 3PL partners including Pentra Delivery, Ecom Express, Safexpress, and DTDC, ensuring seamless end-to-end supply chain execution.
• Oversaw First Mile, Mid Mile, and Last Mile logistics operations, ensuring timely order pickup, hub movement, and customer delivery with strict adherence to SLA and TAT.
• Led comprehensive order management, including order flow monitoring, dispatch planning, exception handling, and performance tracking across all FCs.
• Executed strong vendor management, including onboarding, performance evaluation, rate finalization, and compliance monitoring for all 3PL and courier partners.
• Ensured operational excellence through continuous performance monitoring, MIS reporting, and data-driven process improvements to enhance delivery accuracy and reduce delays.
• Coordinated cross-functionally with warehouse teams, transport partners, and client teams to maintain high service quality and support scalable operations across all locations.

• Completed day-to-day duties accurately and efficiently.