- Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
- Customer Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hi, I’m
Nishant Kumar
Mumbai
Summary
Overview
5
years of professional experience
Work History
TeleperformanceMumbai
Sr. CSE
06.2022 - Current
Job overview
- Engaged with customers to identify needs and provide solutions to inquiries.
- Identified customer service trends and reported insights to management.
- Monitored customer satisfaction levels through regular follow-ups with customers.
- Coordinated activities between multiple departments to ensure optimal resolution of customer inquiries.
Genpact India Pvt. Ltd.Hyderabad
Process Associate
11.2018 - 07.2021
Job overview
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Assisted in the development of operational policies and procedures to ensure compliance with company standards.
- Provided technical support to customers on various system issues related to process.
Education
Management Institute of DurgapurWest Bengal, India
Bachelor of Computer Applications from Computer Applications
06.2015
University Overview
S.N.M. Inter CollegeJharkhand, India
High School Diploma
06.2012
University Overview
Sacred Heart SchoolWest Bengal, India
GED
06.2009
University Overview
Skills
- Customer Service Excellence
- Customer Success Management
- MS Office Proficiency
- Customer Complaint Resolution
Languages
Hindi
First Language
English
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Timeline
Sr. CSE
Teleperformance
06.2022 - Current
Process Associate
Genpact India Pvt. Ltd.
11.2018 - 07.2021
Management Institute of Durgapur
Bachelor of Computer Applications from Computer Applications
S.N.M. Inter College
High School Diploma
Sacred Heart School
GED
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