Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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SAJESH PALAN

MUMBAI

Summary

Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new skills. Recent graduate equipped with research, technical, and problem-solving expertise, with a keen attention to detail.

Overview

11
11
years of professional experience

Work History

SR CSE

MEDUSIND SOLUTIONS
MUMBAI
03.2020 - Current
  • Promoted high customer satisfaction through effective problem resolution and friendly service.
  • Prioritized and organized tasks to achieve service goals efficiently.
  • Identified customer needs promptly to enhance service delivery.
  • Executed daily responsibilities with accuracy and efficiency.

Customer Service Executive

Reliance trends
MUMBAI
04.2016 - 05.2019
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
  • Managed customer accounts, ensuring accurate database updates.
  • Collaborated with team members to refine service delivery processes.
  • Conducted training sessions for new employees on customer service protocols.
  • Handled escalated complaints professionally, demonstrating empathy.
  • Developed strategies to strengthen customer engagement efforts.
  • Provided product knowledge support, facilitating informed decision-making for customers.

Customer Service Executive

Fabindia Overseas PVT LTD
MUMBAI
07.2014 - 02.2016
  • Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
  • Collaborated with team to optimize service delivery processes.
  • Conducted follow-up calls to update customers on inquiries and orders.
  • Delivered product knowledge support, empowering customers for informed decision-making.
  • Communicated effectively with team to ensure timely responses to customer needs.
  • Provided prompt service via phone, email, and chat channels.
  • Offered technical support for complex problem resolution.

Education

GRADUTAION - ACCOUNTS

MUMBAI UNIVERSITY
MUMABI
03-2017

High school - ACCOUNTS

IDEAL ENGLISH HIGH SCHOOL
MUMBAI
03-2010

Skills

  • Customer service
  • Visual merchandising
  • Inventory management
  • Sales analysis
  • Product knowledge
  • Customer relationship management
  • Team collaboration
  • Problem solving

Languages

  • English
  • Hindi
  • Marathi
  • Tulu

Personal Information

  • Date of birth: 01/10/93
  • Nationality: Indian
  • Marital status: unmarried

Timeline

SR CSE

MEDUSIND SOLUTIONS
03.2020 - Current

Customer Service Executive

Reliance trends
04.2016 - 05.2019

Customer Service Executive

Fabindia Overseas PVT LTD
07.2014 - 02.2016

GRADUTAION - ACCOUNTS

MUMBAI UNIVERSITY

High school - ACCOUNTS

IDEAL ENGLISH HIGH SCHOOL

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SAJESH PALAN