Nishant Kumar
Pune
Summary
To pursue a challenging career and be part of a progressive organization that gives scope to enhance my knowledge, skills and to reaches the pinnacle in the computing and research field with sheer determination, dedication, and hard work.
Overview
4
4
years of professional experience
Work History
Splz Associate Infra Engg
Mphasis
01.2022 - Current
- Here I worked for our client "Hewlett Packard Enterprise" and "JP Morgan Chase" as a Application Infrastructure Support engineer, my responsibility is to provide the support to 30 +applications
- Cordinate with design, development team and Vendor to resolve complex application and system issue
- Perform root cause analysis to identify the reasons for the underlying issue
- Plan and execute strategies and configuration changes to ensure optimal quality assurance for all applications
- Monitor all alerts related to applications and provide proactive services
- Debug any server issues that impact application performance
- Prepare and maintain documentation for all issues and the implemented solutions
- Recommend ways to optimise business performance by presenting solutions to existing challenges
- Coordinate with certificate manager team and deploy the server certificate on the servers
- Draft and represent the change to the change management team if there is any changes nedd to made on the application and the server
- Application woner of the some application like Varonis and the Carmpro
- Providing the acess report, ownership report and the permission reports of the shares to the higher management team
- Take ownership of technical issues from initial report to final resolution
- Create support documentation to be used internally as well as for customers
- Assist internal groups with technical issues and inquiries
- Act as an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Installed and tested operating systems, applications, updates, patches, and service packs.
- Analyzed system logs for potential problems or errors related to system performance or security threats.
- Responded quickly to any outages or other service disruptions that affected server operations.
- Evaluated third-party tools for managing server deployments at scale.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Implemented and provided technical support for voice services and equipment.
IT Support Engineer
Shro system
12.2020 - 10.2021
- Here i was giving support to our client "Jabil circuit India" working as a L1 opps, i was responsible for supporting Service Now, Office 365, windows 10, Windows server 16, Active Directory, Thin client, Citrix, API pro Application, N-computing, raspberry pi, zebra labeling printer,Barcode Scanner, LaserJet printers, visual studio, SQL server
- Also answerable to higher management if there is any dowtime in the production due to any IT related issue.
- Provided technical support to customers via telephone and email.
- Responded to customer inquiries regarding hardware, software and network issues.
- Monitored the Service Desk queue for incoming requests.
- Maintained an inventory of installed software applications and hardware components.
- Conducted regular maintenance activities on servers, workstations, printers.
- Deployed new software releases, patches and system upgrades as required by users.
- Implemented security measures to protect data from unauthorized access.
- Provided remote support for offsite locations using remote control tools.
- Tested and inspected machinery or equipment to diagnose machine malfunctions.
Education
B.tech (Computer Science) -
PEOPLE'S UNIVERSITY
BHOPAL07-2021
H. S. C -
BHGWAN SHRI SURYA NARYAN COLLEGE
AURANGABAD(BIHAR)01-2016
S. S. C -
B. L INDO PUBLIC SCHOOL
AURANGABAD (BIHAR)01-2014
Skills
- Server Management,Server support, Software Installation, Incident Management,SLA management
- Active Directory, Service Now,SFDC ticketing Tool
- virtualisation Technologies, Application Deployment,Application support
- Remote assistance, Voice support,Chat support
- Technical Writing,Technical Support,Technical Analysis
- Hardware and software installation, Software licenses and patches
- Technical Documentation
- Remote Support,Customer Support
- Project Management, SLA management, Escalation management
- Problem Resolution,Problem-Solving
- Multitasking,Team Collaboration,Continuous integration
- Technical issue resolution,Application process improvement, Performance Evaluation
- Root cause identification, Performance Tuning
- System Administration, Asset Management
- Process Automation, Quality Control
- Technical Troubleshooting, Technical reporting, Application installations
- Windows Operating System, Windows 95/98/2000/XP/XP Pro/NT
- Troubleshooting and diagnosis, Hardware diagnostics
- IT Security Management , Server SSL certificate deployment
- System Configuration, Server deployment
- Scripting Languages
- L2 sever Troubleshooting skills
- Office 365, outlook configuration
- Customer Education, Project Coordination
- Excellent Communication
- ITIL V4 foundation certified
Hobbies and Interests
- Tech-savvy for latest trends and technologies in I.T. and Computer Science.
- Passionate about DJing and EMP (Electronic Music Production).
- Playing sports like football and table tennis and games like 8-ball pool and chess.
Languages
English
First Language
Hindi
Proficient
C2
English
Advanced
C1
Timeline
Splz Associate Infra Engg
Mphasis
01.2022 - Current
IT Support Engineer
Shro system
12.2020 - 10.2021
B.tech (Computer Science) -
PEOPLE'S UNIVERSITY
H. S. C -
BHGWAN SHRI SURYA NARYAN COLLEGE
S. S. C -
B. L INDO PUBLIC SCHOOL