Nishant Shukla
Banker
Bangalore,KA
Summary
Dynamic Customer Service Manager with a proven track record at Kotak Mahindra Bank, excelling in complaint resolution and customer relationship management. Skilled in strategic planning and team building, I consistently achieved sales goals while enhancing client satisfaction through tailored financial solutions. Committed to delivering exceptional service and driving business growth.
Overview
10
10
years of professional experience
2
2
Certification
Work History
Elite Relationship Manager
Kotak Mahindra Bank LTD
09.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Utilized financial software to prepare consolidated financial statements.
Branch Relationship Manager
Equitas Small Finance Bank Ltd
04.2022 - 08.2024
Customer Service Manager
DCB Bank
Bangalore , Karnataka
04.2021 - 03.2022
Deputy Manager
Kotak Life Insurance
Bangalore , Karnataka
07.2015 - 01.2021
Education
Bachelor Of Science - Information Technology
Manav Bharti University
Solan06.2013
Certification
NISM and IRDA certified
Timeline
NISM and IRDA certified
12-2024
Elite Relationship Manager
Kotak Mahindra Bank LTD
09.2024 - Current
Branch Relationship Manager
Equitas Small Finance Bank Ltd
04.2022 - 08.2024
Customer Service Manager
DCB Bank
04.2021 - 03.2022
Deputy Manager
Kotak Life Insurance
07.2015 - 01.2021
Bachelor Of Science - Information Technology
Manav Bharti University
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