Summary
Overview
Work History
Education
Additional Information
Certification
Timeline
ResearchAssistant
Nishant Tiwari

Nishant Tiwari

Lead Business Analyst (Salesforce Solution Consultant)
Jaipur,Rajasthan

Summary

Drawing from more than a decade (11+ years) of professional experience, I have diligently refined my proficiencies in critical domains such as analysis, problem-solving, rigorous testing, intricate software design, Agile methodology, and the seamless implementation of applications spanning a diverse technological landscape.

As a seasoned Lead Business Analyst, my track record boasts the remarkable achievement of steering business initiatives towards outstanding outcomes. My prowess is anchored in my exceptional analytical acumen, which empowers me to conduct exhaustive assessments, meticulously identifying avenues for process enhancement.

I thrive on orchestrating strategic solutions, translating these assessments into tangible, actionable results. Furthermore, my adept leadership competencies shine in fostering the fluidity of communication and collaboration across multifaceted teams.

I am eagerly poised to undertake a challenging role where I can harness my expertise in Agile and Scrum methodologies to drive the organization toward resounding success.

Overview

12
12
years of professional experience
6
6
Certifications
2
2
Languages

Work History

Lead Business Analyst

Metacube Software Pvt Ltd
Jaipur
02.2022 - Current
  • Led a team of business analysts and Implementation Engineers in gathering and documenting business requirements, ensuring clarity and accuracy in order to support effective decision-making processes.
  • Identified opportunities for process improvement and implemented streamlined workflows, resulting in a 20% increase in operational efficiency.
  • Collaborated with cross-functional teams to develop and execute strategic initiatives, resulting in a 15% increase in customer satisfaction and a 10% increase in revenue.
  • I have a substantial background as a Salesforce Solution Consultant, with a primary focus on Professional Service Automation (PSA) and FFA (Financial Force Accounting) applications. I've successfully executed Smart Start and customized solutions for numerous clients, particularly with Certinia (formerly known as FinancialForce).
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Defined enterprise processes and best practices and tailored enterprise processes for applications.
  • My involvement in the Salesforce ecosystem extends to various facets, including custom solution design, implementation, data migration, FM and PSA Analytics, Financial Report Builder utilization, and handling both standard and custom reports. Additionally, I have experience in deployment-related activities, contributing to a comprehensive skill set in Salesforce solution development and management.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

Senior Business Analyst

Dotsquares India Pvt Ltd
Jaipur
01.2020 - 02.2022
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Managed team performance by implementing measurable metrics to track delivery of supporting requirement artifacts.
  • Effectively supervised team performance by implementing measurable metrics to assess delivery of requirements.
  • Created new analytical systems to boost vital business metrics visibility.
  • Spearheaded the development and implementation of a comprehensive business intelligence strategy, resulting in a 20% increase in operational efficiency and a 15% reduction in costs.
  • Led cross-functional teams in the identification, analysis, and prioritization of business requirements, leading to the successful delivery of multiple complex projects within budget and timeline constraints.
  • Worked with team leads and managing leadership, establishing robust talent pool with focus on people and continuous improvement.
  • Conducted in-depth data analysis utilizing advanced statistical techniques to identify sales trends, uncover new revenue opportunities, and provide actionable insights to senior management.
  • Executed analysis of risks and identified risk mitigation strategies.
  • Performed gap analysis to identify areas of improvement.
  • During my tenure, I've been actively engaged in diverse projects, showcasing my versatility and expertise. These projects include: Easy GharOffice CRM, Taxi Booking/Hire, Travel Deal Information, Recruitment Management App, Auto Dealer Website, Learning Management System with SaaS, Mobile app using Shopify SDK, Custom Product Designing App

Associate Project Manager

GirnarSoft Pvt Ltd
Jaipur
05.2016 - 12.2019
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
  • Partnered with project team members to identify and quickly address problems. Demonstrated expertise in requirement gathering, analysis, project coordination, delivery, and customer interaction to ensure the successful delivery of high-quality products.
  • Extensive experience across multiple domains including mobile app development, banking, automation, healthcare, travel, telecom, and finance for the customers like HDFC Bank, HDFC ERGO, LeasePlan India.
  • Strong familiarity with Agile methodology and Scrum practices.
  • Skilled in establishing efficient processes within teams to guarantee the delivery of top-notch products.
  • Generated weekly and monthly status reports for helpful progress tracking.
  • Led team meetings to assess project progress and plan appropriately to meet delivery targets.
  • Mentored and guided staff to enhance performance and exceed customer expectations.

Senior System Engineer

IBM India Pvt. Ltd.
Bengaluru
01.2012 - 05.2016
  • Identified software issues and handled troubleshooting to resolve quickly.
  • Evaluated and implemented enhancement design solutions to improve cost, quality and performance of software applications.
  • Troubleshot business logic and performance issues in existing mainframe applications.
  • Worked with stakeholders to determine implementation and integration of system-oriented projects.
  • Suggested system updates or changes after conduct in-depth technical reviews.
  • Created flowcharts, diagrams and other documentation.
  • Managed the creation and maintenance of intricate Requirement Traceability and Verification Matrix (RTVM) sheets, ensuring alignment with project objectives.
  • Effectively led Agile teams, translating complex business requirements into actionable solutions, and ensuring on-time project delivery through precise estimations and workforce distribution.
  • Documented system configuration, mapping and processes.
  • Developed and executed complex system test plans to support quality.
  • Engaged internal and external customers during planning and test phases to answer questions.
  • Scheduled available resources to conduct assessments and prototype testing.
  • Provided technical advice to improve quality of engineering practices.

Education

B Tech - Computer Engineering

Rajasthan Technical University
Jaipur
08.2007 - 2011.07

High School Diploma -

Shri Maheshwari Sr. Sec. School
Jaipur
07.2006 - 2007.06

Higher Secondary -

Shri Maheshwari Sr. Sec. School
Jaipur
07.2004 - 2005.06

Additional Information


  • Domain: - CRM (Insurance, Finance, Real Estate & Salesforce), HealthCare, Travel, Telecom, Car Leasing, Insurance, Banking and FinTech.
  • Salesforce Admin: - Object, Layout, Validation Rules, Profiles, Roles, Permission Sets, Process Builder.
  • Project Roles: - Salesforce Solution Consultant, Project Manager, Business Analyst, Team Lead, Scrum Master, Quality Analyst and System Engineer.
  • Project Management: - Custom Software Development, System Engineering, System Migration/Integration, Enterprise Wise Implementation, Project Planning, Estimation Matrices.
  • IT Project Lifecycle: - Requirement Analysis, ROI Analysis, Costing and Budgeting, Project Scheduling, Testing, QA, Rollout, Support.
  • Value-Added Leadership:- Cross-Functional Supervision, Team Building and Mentoring, Client Relationship and Presentation, Business and IT Planning and Vendor Management.
  • Software Testing:- Functional testing, Web Testing, Mobile Testing(Android & iOS), Manual Testing, Performance Testing, Regression testing, User Acceptance Testing, Automation testing with Selenium
  • Security: - VAPT, Banking Security aspects, etc.
  • Analytics Tools: - Google Analyst, Firebase, Fabric, Flurry.
  • Tracking Tools : - Bugzilla, HP-Quality Center, HP-Application Lifecycle Management V11.0, Jira, Rational Team Concert, Rational Quality Manager, TestLink, PMS(Project Management System)
  • Other Tools: - Balsamique , Pencil Product, Advanced Query Tool, SPUFI, Endeavor, SQL Developer.
  • Database: - My SQL, SQLite, DB2.

Certification

Salesforce Certified Administrator (SCA)

Timeline

Lead Business Analyst

Metacube Software Pvt Ltd
02.2022 - Current

Lean Six Sigma White Belt Certified - v4.0

08-2021

Project Management Essentials Certified (PMEC) by Management & Strategy Institute

08-2021

Certified ScrumMaster (CSM) by Scrum Alliance

04-2021

Salesforce Certified Administrator (SCA)

06-2020

Senior Business Analyst

Dotsquares India Pvt Ltd
01.2020 - 02.2022

Associate Project Manager

GirnarSoft Pvt Ltd
05.2016 - 12.2019

Oracle Certified Professional, Java SE 6 Programmer

08-2013

IBM Certified Database Associate (DB2 9 Fundamental)

03-2013

Senior System Engineer

IBM India Pvt. Ltd.
01.2012 - 05.2016

B Tech - Computer Engineering

Rajasthan Technical University
08.2007 - 2011.07

High School Diploma -

Shri Maheshwari Sr. Sec. School
07.2006 - 2007.06

Higher Secondary -

Shri Maheshwari Sr. Sec. School
07.2004 - 2005.06

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Nishant TiwariLead Business Analyst (Salesforce Solution Consultant)