Murali Kirshna Penumur
Lead Business architect
Hyderabad
Summary
Highly innovative, multifaceted, and goal-driven Lead Business Architect with extensive experience in translating business vision into scalable enterprise solutions across financial services, healthcare, and other regulated industries. Adept at driving end-to-end solution design, business architecture, and roadmap definition while aligning technology initiatives with strategic business objectives. Demonstrated success in architecting business-driven, future-ready solutions that enhance operational efficiency, support digital transformation, and deliver measurable competitive advantage across diverse industries, including healthcare, banking, and compliance-intensive domains.
Overview
16
16
years of professional experience
4
4
Certifications
Work History
Lead Business Analyst
Wipro India
Hyderabad
09.2022 - Current
Lead Business Consultant
Pegasystems india
Hyderabad
11.2021 - 10.2022
Lead Business Analyst
TCS
Hyderabad
04.2019 - 11.2021
Customer Journey Expert
GalaxE Solutions
Hyderabad
09.2018 - 03.2019
BA/PO/Team Lead
Accolite Software India Pvt Ltd
Hyderabad
01.2012 - 09.2018
BA
Genpact (TeamWare)
Hyderabad
04.2009 - 01.2012
Education
MBA - Business Management
Alagappa University
01.2013
Bachelor of Engineering - Biotechnology
V.M.K.V. Engineering College & Research Foundation
01.2009
Skills
- PEGA Implementation
- Business Architecture
- Planning
- Technology Integration
- Joint Application Development
- Stakeholder Management
- Agile Methodologies
- Business Process & Tools
- Scrum Framework
- Digilization & Transformation
- Team Building & Mentoring
- Project Execution
- Smart Disputes and CUM & KYC Domain Knowledge
- Process Re-design
- Test Strategy & Quality Control
- Requirement Traceability Matrix
Certification
- Certified Pega Business Architect (CPBA) 7.2
- Pega Certified Business Architect (PCBA) 85v1
- Certified Scrum Master (CSMB)
- Certified System Architect 7.1
Notable Projects
- VISA CIRC Pega OOTB enhancement and Dispute journey Project, Chrome, Agile, PEGA 24.2, Led end-to-end requirements grooming and backlog management for PS1A-organized and ran story grooming sessions, captured/ refined CVDE user stories, and drove stakeholder approvals., Orchestrated cross-functional alignment across CIBC, Visa, PSP, CRS, and Wipro-scheduled walkthroughs, coordinated sign-offs, and kept executives informed via structured readouts., Drove API and data-mapping clarity-facilitated sessions to confirm request payload values (e.g., channelID, Communication Source, Revision Code), captured dependencies for PSP use cases, and documented reuse of existing PSP APIs., Established BA functional reviews and evidence governance-created BA review tasks per story, ensured Unit/ SIT evidence uploads, produced sprint summaries/ exit reports, and tracked/ closed defects (e.g., GetNext and urgency/ SLA observations)., Guided UI flow updates and exception handling strategy for fraud-dispute and DCC case creation documented screen re-ordering, test-case impacts, and the API sequence (fraud-decline before token deletion), aligning technical and functional stories.
- Lloyds Banking Group BAMBI CLAIMS, Pega (CPBA) LBA, Pega PRPC 24.X (CRM and CIS), Senior Technical BA for a major Digital Transformation program, improving customer experience across core general-insurance journeys and modernizing legacy processes into scalable digital workflows., Partner with client BAs, POs, Architecture & Scrum teams to translate requirements into well-structured Jira user stories, define acceptance criteria, support estimations, and ensure technical feasibility., Supported delivery of 8 major releases under tight timelines, managing requirements, dependencies, and priorities across three parallel release streams consolidated into a unified deployment., Established requirements-quality, technical review, and documentation standards-ensuring clarity, traceability, functional-technical alignment, and compliance with enterprise delivery practices., Performed domain research, legacy system assessment, GAP analysis, and As-Is / To-Be process modeling to guide modernization and remove redundant workflows., Designed future-state business & technical processes and Pega-based application logic; validated solutions through SME workshops, technical deep-dives, UAT support sessions, and stakeholder demos., Led the BA/ Technical BA effort for AWS Cloud migration, defining secure data-flow, IAM, S3 storage, API Gateway usage, encryption, logging, and application migration requirements., Ensured all AWS migration and cloud data-processing activities followed GDPR-aligned data-handling principles (consent, encryption, minimization, retention control), mitigating data-privacy risks.
- ELC OpenText upgrade, OpenText, Designed and documented the OTCS 24.1 upgrade architecture for DEV, PRE-PROD, and PROD., Authored the ELC OpenText Content Server Upgrade Guide, covering installation, patching, and validation., Conducted GAP analysis for new OpenText releases and validated architectural updates., Defined parallel vs in-place upgrade strategies, including risk/ benefit assessments., Integrated OpenText Directory Services (OTDS) for user/ group sync during migration., Created a compliance & onboarding tracker for ELC resources (IWMLAMS format)., Documented new workflow automation and digital signature features in OTCS 24.1., Developed custom patching guidelines for non-standard modifications in target environments., Coordinated upgrade deliverables and communication across stakeholders (email, Teams)., Contributed to ROI-driven optimization planning for infrastructure and application transformation., Added AWS integration considerations for storage, authentication, and content migration., Defined end-to-end data migration flows, validation rules, and environment readiness criteria.
- SHELL Sub Surface Wells, Pega (CPRA) IRA/PO, Pega PRPC 8.8 (CRM and CIS) On-Site, Understanding the Domain and Studying Legacy tools to create an optimized business process., Analyze the current business process and identify the gaps, issues, and opportunities for improvement., Design the future state business process and the application logic using Pega tools and best practices., Collaborate with the SME, developers, Testers, and other stakeholders to ensure alignment and quality., Facilitate meetings, workshops, and demos to elicit feedback and validate the solution., Educate and mentor the client on Pega capabilities and methodology., Define the product vision and the strategic objectives of the project., Prioritize and refine user stories and acceptance criteria in the backlog., Plan and execute the sprints and releases in collaboration with the Pega BA and the development team., Review and accept the deliverables and provide feedback., Communicate and manage the expectations of the stakeholders and the end users.
- MOMRAIL, Pega (CPBA) LBA (CRM and CIS) On-Site Saudi Arabia, Optimize processes & roadmap: Delivered end-to-end business solutions, streamlined IT landscape processes, and produced a scalable application roadmap aligned to enterprise goals., Framework & rule efficiency: Recommended framework-level/custom rule enhancements to boost throughput, reduce manual effort, and standardize execution quality., Discovery & analysis leadership: Led ideation/discovery, stakeholder analysis, GAP, and As-Is/To-Be modeling; mentored junior BAs and ensured requirements clarity and traceability., Planning & governance: Oversaw project initiation and planning, defining scope, goals, deliverables, and governance (RAID/ RACI), and managed defect lifecycle through SIT/ UAT., AWS integration & data migration: Defined AWS integration and migration requirements (IAM, S3, API Gateway, encryption, logging, cutover runbooks), validating data quality and secure cloud data flows., Google Cloud GPS integration: Designed Google Cloud-based GPS data ingestion and geo-services (e.g., Pub/ Sub, Cloud Functions, BigQuery, Maps/ Geolocation APIs) to enable real-time tracking, route optimization, and proximity-based next-inspection assignment., Saudi Arabia PDPL compliance: Ensured requirements and data flows comply with Saudi PDPL-including lawful basis and consent, data-subject rights, breach notification duties, cross-border transfer controls, and (where relevant) data localization expectations under Saudi policy direction. Coordinated with security/ legal on DPIA-like assessments for high-risk processing and vendor due diligence., Release readiness & stakeholder alignment: Planned MVP releases with Release, Infrastructure, and Security/ Compliance approvals; maintained clear communications and decision logs across business, clinical, IT/ OT, and vendor stakeholders.
- Banesco Banco Universal S.A., Pega (CPBA) (BA), Pega PRPC 8.3 (CRM And Smart Disputes), Provided solutions, optimized the business process of the IT landscape, and developed an application roadmap., Suggested the dev team with potential customization in the framework rules for increasing the efficiency of the process., Monitored project initiation and planning like initiating projects and outlining project goals and deliverables., Performed stakeholder analysis, GAP Analysis, and As-is-To-Be Analysis, with defect management during SIT/ UAT., Ran DCD sessions to understand the business need and recommend technical solutions., Implemented the agile methodology using the Agile Studio as a requirement tracking tool.
- CBA-DAISY, Pega (CPBA) (BA), Smart Disputes, Visa, MCOM And Payments - Australia, Rendered end-to-end business solutions by optimizing IT landscape processes and creating a scalable, value-driven application roadmap across enterprise platforms., Recommended framework-level customizations to development teams to improve rules execution, streamline workflows, and enhance process efficiency., Led Ideation and Discovery phases, driving business/ problem understanding, requirements definition, and solution shaping; mentored junior BAs to ensure project success., Oversaw project initiation and planning, defining project goals, deliverables, scope boundaries, and stakeholder alignment., Performed Process Analysis, As-Is / To-Be modeling, and defect management throughout SIT and UAT cycles., Managed stakeholder analysis, GAP analysis, and requirements traceability, ensuring alignment across business, IT, security, and vendor teams., Conducted documentation reviews (User Manuals, FSDs, Test Scripts) to ensure functional clarity, compliance, and accuracy., Performed risk assessments and formulated mitigation/ response strategies aligned with business goals and compliance requirements., Planned MVP releases and coordinated approvals with release management, infrastructure, cybersecurity, and regulatory/ compliance teams.
- Coverage360-NariWestBank, Pega (CPBA), Pega PRPC 7.3, Coordinated with Client SMEs and attended conduct DCD sessions., Completed project planning and scheduling of resources for each phase of the project., Performed functional walkthroughs to the Dev Team., Facilitated Show & Tell the client at the end of every sprint., Performed stakeholder analysis, GAP Analysis, and As-is-To-Be Analysis, with defect management during SIT/ UAT., Conducted project documentation review via user manuals, FSD documents, and test scripts., Steered change management, risk management, and reports generation for Lead BA/ Project Manager., Participated in project estimations and trained new joiners into account on the business process and systems.
- MAP4, Product Owner and Business Analyst, Chrome, SQL and HL7, Agile, Managed project initiation and planning including initiating projects and outlining project goals and deliverables., Interacted with the customers and understood the requirement, while documenting and implementing them., Organized Triage meetings with business experts, developers, and testing team, while assisting with the business case., Planned, monitored, and elicited the requirements and requirements organization., Translated and simplified requirements, with requirements management and communication and requirements analysis., Collected subcontractor quotes and incorporated them into a budget spreadsheet., Performed research, analyzed moderately complex information, and developed/ presented account recommendations to sales force, which facilitated business growth., Prepared and maintained the project, stage and exception plans as required.
- Smart Server, Business Analyst PEGA, Chrome, Agile, PEGA 7.1(CPM Frame Work), Oversaw project initiation and planning like initiating projects and outlining project goals and deliverables., Interacted with the customers and understood the requirements, while documenting and implementing them., Established and executed a project communication plan., Prepared project status reports by collecting, analyzing, and summarizing information and trends., Monitored or tracked project milestones and deliverables, and coordinated activities of project personnel., Performed risk assessments to develop response strategies., Developed implementation plans that include analyses such as cost-benefit or return on investment (ROI).
Personal Information
Title: Pega Business Architect/ Lead Business Analyst
Timeline
Lead Business Analyst
Wipro India
09.2022 - Current
Lead Business Consultant
Pegasystems india
11.2021 - 10.2022
Lead Business Analyst
TCS
04.2019 - 11.2021
Customer Journey Expert
GalaxE Solutions
09.2018 - 03.2019
BA/PO/Team Lead
Accolite Software India Pvt Ltd
01.2012 - 09.2018
BA
Genpact (TeamWare)
04.2009 - 01.2012
MBA - Business Management
Alagappa University
Bachelor of Engineering - Biotechnology
V.M.K.V. Engineering College & Research Foundation