Nishanth Sankara Narayanan

Project 2: Supply Chain Management System (Cisco Systems)

Technical Lead
Client: Cisco Systems

Project 1: Multi-Cloud Management Platform

• Contributed to front-end application integration within a multi-cloud environment and configurations.
• Facilitated team stand-ups, code reviews, and task delegation to ensure high-quality, timely deliverables.
• Worked closely with cloud architects and DevOps teams to support platform integration and deployment processes.
• Initiated self-learning in Azure and DevOps tools (CI/CD pipelines, infrastructure as code) to align with evolving cloud demands and upskill the team.
• Participated in technical design discussions, sprint planning, and issue resolution across cross-functional teams.
• Conducted code reviews, sprint planning, and mentoring to uphold quality and performance standards.
• Worked closely with stakeholders to understand functional requirements and translate them into technical solutions.

• Led a technical team responsible for the maintenance, support, and enhancement of Cisco’s supply chain order flow system using Oracle E-Business Suite (EBS).
• Created and tuned complex SQL/PLSQL queries for operational reporting, order tracking, data corrections, and business rule enforcement.
• Acted as the primary point of contact for issue resolution, coordinating across business users, application teams, and database administrators.
• Scheduled and managed critical business jobs using Control-M, including job chaining, monitoring, and alert configuration.
• Designed and implemented custom bots and automated alerts to proactively identify order flow issues, reducing response times and improving SLA adherence.
• Involved in impact analysis and risk assessment for proposed changes, ensuring alignment with business requirements and minimizing disruptions.
• Supported regular code deployments, production releases, and post-deployment validation as part of structured release management.
• Participated in Agile delivery workflows, breaking down requirements into actionable tasks and tracking progress using tools like JIRA.
• Maintained and optimized stored procedures, views, materialized views, and database triggers critical to supply chain workflows.
• Mentored junior developers and provided training sessions on Oracle Apps troubleshooting, SQL debugging, and production support protocols.
• Helped enhance the monitoring framework by integrating data validation scripts and dashboards for operations reporting.

• Maximized use of hardware and software by training users and interpreting instructions.
• Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
• Increased sales by educating prospects on benefits of products and services in comparison to competitors.
• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.

• Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
• Managed large volume of medical claims on daily basis.
• Followed up on potentially fraudulent claims initiated by claims representatives.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Resolved concerns with products or services to help with retention and drive sales.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.