Nishant Kumar Tiwari
Kolkata
Summary
Dedicated professional aiming to contribute effectively as a valuable team member in a dynamic organization that fosters individual and collective growth. Committed to leveraging skills and experience to drive results while embracing opportunities for continuous development. Passionate about collaborating with diverse teams to achieve shared goals and enhance overall performance. Eager to support organizational success through innovative solutions and a proactive approach.
Overview
10
10
years of professional experience
Work History
Customer Support Associate
Techmahindra Private Limited
10.2023 - Current
- Displayed flexibility to adapt to quarterly policy changes and database re-organization.
- Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
- Demonstrated computer skills for data entry and answered broad variety of inquiries.
- Responded to customer requests for products, services, and company information.
Senior Associate
Concentrix Daksh Service India Private Limited
05.2016 - 09.2019
- Always work upon Customer satisfaction
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Higher Secondary Examination - West Bengal council of
06.2011
Skills
- Communication
- Critical thinking
- Customer-handling
- Problem-solving
- Issue and resolution tracking
- Team building
Accomplishments
- 'Star in H1 2017'
- 'Super Talented Achiever Award RAZZMATAZZ H2 2018'
LANGUAGES
English
Bengali
Hindi
Timeline
Customer Support Associate - Techmahindra Private Limited
10.2023 - Current
Senior Associate - Concentrix Daksh Service India Private Limited
05.2016 - 09.2019
K.L.S HINDI VIDYALAYA - Higher Secondary Examination, West Bengal council of
DECLARATION
I do hereby declare that all the details mentioned above are accurate to the best of my familiarity and confidence. Nishant Tiwari 2022-04-04
HOBBIES
Cooking, singing and writing
DECLARATION
I do hereby declare that all the details mentioned above are accurate to the best of my familiarity and confidence. Nishant Tiwari 2022-04-04