Taniya Singh
Kolkata
Summary
Dynamic Customer Support Associate with a proven track record at Amazon, excelling in problem solving and communication. Adept at delivering accurate solutions and enhancing customer satisfaction, I leverage technical skills in Python and teamwork to drive results and maintain high service standards.
Overview
2
2
years of professional experience
Work History
Customer Support Associate
Amazon
01.2024 - 04.2024
- Handled customer queries via chat/call.
- Provided accurate solutions for orders, refunds, and account issues.
- Maintained service quality and met performance metrics.
- Followed SOPs and ensured customer satisfaction.
Customer Care Executive
Shahnai99 India Pvt Ltd
03.2022 - 04.2024
- Managed customer relations and addressed inquiries to ensure a high level of service.
- Facilitated communication between the company and clients to resolve issues effectively.
- Maintained professional standards in a customer-facing role over a two-year tenure.
Education
Bachelor of Science (B.Sc) -
Shivnath Shastri College
Kolkata, West Bengal01.2022
Skills
- C
- Java
- Python
- JavaScript
- HTML
- CSS
- Tailwind CSS
- Bootstrap
- VS Code
- Communication
- Customer Handling
- Problem-solving
- Teamwork
- Time Management
Languages
- English, high fluency (reading, writing, speaking)
- Hindi, high fluency (reading, writing, speaking)
- Bengali, high fluency (reading, writing, speaking)
Timeline
Customer Support Associate
Amazon
01.2024 - 04.2024
Customer Care Executive
Shahnai99 India Pvt Ltd
03.2022 - 04.2024
Bachelor of Science (B.Sc) -
Shivnath Shastri College