Nishant Singh Kalakoti
Gurugram
Summary
Accomplished Brand Head at Viet: Nom, driving revenue growth and market presence through strategic brand initiatives and effective communication. Leveraged analytical thinking and leadership to expand operations to five outlets, enhancing customer engagement and optimizing financial outcomes. Proven expertise in business development and team collaboration, ensuring exceptional service and operational excellence.
Overview
11
11
years of professional experience
Work History
Brand Head
Viet: Nom
01.2021 - Current
- Assumed responsibility for business performance across multiple restaurants.
- Executed budgeting and cost management strategies to optimize financial outcomes.
- Drove revenue growth through strategic discussions with restaurant owners.
- Organized marketing initiatives, including promotional events and discount schemes.
- Led operational launch of inaugural restaurant in 2019, managing expansion to five outlets across India.
- Developed brand strategies to enhance market presence and customer engagement.
- Conducted market research to identify consumer trends and preferences.
- Collaborated with cross-functional teams to launch new product lines effectively.
- Managed social media campaigns to increase brand visibility and interaction.
- Created launch plans that included strategic objectives, tactics for execution, timelines for completion and budget allocation.
- Collaborated with sales teams on product launches, promotions and pricing strategies.
- Worked with creative teams to design logos, packaging designs, advertisements, digital experiences and more.
Restaurant General Manager
Viet: Nom
09.2019 - 12.2020
- Managed daily restaurant operations and ensured compliance with health regulations.
- Developed staff schedules to optimize labor and improve service efficiency.
- Oversaw inventory management and controlled food cost through effective ordering practices.
- Trained and mentored team members to enhance performance and customer service standards.
- Implemented marketing strategies to increase customer engagement and boost sales.
- Collaborated with kitchen staff to maintain quality food preparation and presentation.
- Resolved customer complaints promptly to maintain a positive dining experience.
- Conducted regular staff meetings to communicate updates and reinforce operational goals.
- Scheduled staff shifts and monitored labor costs.
- Managed busy and highly popular restaurant with professional, well-trained staff.
Assistant Restaurant Manager
Roseate Hotels & Resorts
09.2018 - 08.2019
- Oversaw operations of specialty restaurant with 250 covers and budgeted revenue of 9.6 crores.
- Managed a team of 26 members to ensure optimal service delivery.
- Attended regular sales meetings to align strategies and performance goals.
- Conducted sales calls for corporate and embassy events to increase business opportunities.
Food & Beverage Executive
Roseate Hotels & Resorts
05.2017 - 08.2018
- Led a team of 15 members to deliver exceptional customer service.
- Managed cross-departmental communication, ensuring seamless service delivery.
- Coordinated training programs, enhancing staff skills and service standards.
- Monitored compliance with hospitality regulations and quality assurance protocols.
- Developed and implemented process improvements, driving operational efficiency.
- Analyzed guest feedback, identifying key areas for service enhancement.
- Created reports summarizing progress towards organizational goals and objectives.
- Conducted regular sales calls in assigned territories to achieve sales targets.
Food & Beverage Assistant
Trident Hotel
11.2014 - 04.2017
- Achieved outstanding Guest Questionnaire Scores by consistently exceeding guest expectations.
- Secured exceptional results in Leading Quality Assurance audits through diligent practices.
- Provided exemplary customer service in high-pressure dining environments.
- Ensured cleanliness and organization of dining areas and service stations.
- Collaborated with kitchen staff to guarantee timely meal delivery.
- Managed inventory of food and beverage supplies efficiently.
- Addressed customer inquiries and resolved issues promptly while maintaining professionalism.
- Trained new team members on service standards and health code regulations.
Education
Bachelor of Science - Hospitality & Hotel Administration
Punjab Technical University
Jalandhar, Punjab07.2014
Some College (No Degree) - Luxury Hospitality
British Butler Institute
DelhiSkills
- Customer service
- Operations management
- Analytical thinking
- Relationship management
- Quality assurance
- Process management
- Business development
- Training and mentoring
- Divergent thinking
- Problem solving
- Team collaboration
- Brand strategy
- Budgeting and forecasting
- Social media management
- Revenue growth strategies
- Market research
- Effective communication
- Leadership development
- Performance analysis
Hobbies and Interests
- Travelling
- Playing table tennis
- Playing cricket
Languages
- English, Full Professional Proficiency
- Hindi, Native or Bilingual Proficiency
Honors And Awards
- CEO Award, Trident Hotel Gurugram, nominated for the CEO award for the impeccable service and commitment towards the guests by going out of the way and standing by the company's 'DHARMAS'
- Best sportsperson of the year, college level, was selected for the best sportsperson of the year during college among all the students
Languages
Hindi
First Language
English
Advanced (C1)
C1
Spanish
Beginner (A1)
A1
Timeline
Brand Head
Viet: Nom
01.2021 - Current
Restaurant General Manager
Viet: Nom
09.2019 - 12.2020
Assistant Restaurant Manager
Roseate Hotels & Resorts
09.2018 - 08.2019
Food & Beverage Executive
Roseate Hotels & Resorts
05.2017 - 08.2018
Food & Beverage Assistant
Trident Hotel
11.2014 - 04.2017
Bachelor of Science - Hospitality & Hotel Administration
Punjab Technical University
Some College (No Degree) - Luxury Hospitality
British Butler Institute