Nisheeth Arya
Gurugram
Summary
Dedicated Sales Representative excels in driving sales and building customer relationships. Identifies new business opportunities and creates key client relationships. Utilizes superior communication, presentation and time management skills to achieve maximum sales and high-level customer loyalty.
Overview
8
8
years of professional experience
Work History
Senior Representative, Sr. Quality Evaluator
Concentrix Daksh Private India LTD
Gurugram
2020.02 - Current
- For Sprint / T - mobile, and job role here is to do the sales conversions for the network services and Tier 1 Mobile Handsets along with identifying the concern of the customer and to provide the best possible resolution along with that handling escalations regarding finance, (billing, collections, payment arrangements), order support and handling a team of 21 member as support.
- Developed and delivered engaging sales presentations to convey product benefits.
- Organized sales paperwork, presented proposals and finalized contracts.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
- Identified issues, analyzed information and provided solutions to problems.
Team Leader, Global Trainer, Senior Analyst
BainXL Private Limited, Cox & Kings LTD
gurgaon
2018.06 - 2019.12
- Was responsible for the sales conversion, objection handling, pre tour, on tour and post tour assistance (through voice calls) , handling a team of 25 people as Team Leader also trained 2 batches of 24 members each as a Trainer.
- Liaised with customers to determine needs and provide recommendations.
- Served as customer sales team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
Project Co-ordinator
Engineers Combine
2013.01 - 2016.12
- Looked after Various Electrification Projects of Chattisgarh State Power Distribution Company Ltd.
- Responsibilties : Complete co-ordination of Man Material and Time Inventory , Logistic and Billing.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Closely monitored finances on Excel ensuring expenditures stayed well within budgets.
- Consulted with clients to better understand their needs, goals, requirements and determine the best course of action.
- Maintained strong relationships with external services to obtain best or discounted prices for services such as marketing and advertising slots.
Education
Bachelor of Engineering - Information technology
Bhopal Institute of Technology, R.G.P.V
Bhopal, MPCertificate of Higher Education - Maths
KHUSHHAL VIDHYA PEETH
Certificate of Higher Education - Science
Kiddys Corner Higher Secondary School
Gwalior, MPSkills
Quality assurance surveysLive chat managementProduct quality improving
Sales expertise
Customer Relations
Client Service
Accomplishments
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Recognized by management for sales and satisfaction projects delivering outstanding result.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of resolutions.
Timeline
Senior Representative, Sr. Quality Evaluator
Concentrix Daksh Private India LTD
2020.02 - Current
Team Leader, Global Trainer, Senior Analyst
BainXL Private Limited, Cox & Kings LTD
2018.06 - 2019.12
Project Co-ordinator
Engineers Combine
2013.01 - 2016.12
Bachelor of Engineering - Information technology
Bhopal Institute of Technology, R.G.P.V
Certificate of Higher Education - Maths
KHUSHHAL VIDHYA PEETH
Certificate of Higher Education - Science
Kiddys Corner Higher Secondary School