Salesforce
Nishita De
Product Owner
Bengaluru
Summary
• Currently working as a Product Owner at CommonWealth Bank of Australia, with 11.6 years of experience in product development lifecycle right from discovery to delivery via data-informed decision making.
• Engage to implement Product Vision, Strategy, Outcome Based Roadmap, Prioritization and Negotiation techniques with Engineering and Business teams across multiple software platforms.
• Strategize on MVPs with a strong understanding of SaaS products.
• Analyze existing systems and business models with a focus on quality, cost and delivery to ensure contingency.
• Strengths in Salesforce CRM(Sales and Service Cloud Solutions, Pardot Marketing Tool, Heroku Based Applications), Agile Methodology and Process Engineering backed by training in B.Tech (Computers) and CSPO®.
Forever empathetic and curious about the Whys and the Hows.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
Product Owner
Commonwealth Bank Of Australia, CBA
04.2023 - Current
- Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Actively participated in industry events to stay informed about emerging trends relevant to our product success in the market.
- Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.
Product Owner | CRM
MongoDB Software India Pvt. Ltd.
04.2022 - 04.2023
- Own Core CRM and Commissions Portfolio on Salesforce.
- Drive Product Backlog, Vision and Trade Off decisions.
- Launched POD Model for Account, Quota Allocation, Multi-Territory Association. Inheritance. Saved ~3500 hours yearly.
- Automated record purge for Account, Contact, Lead. Saved ~4200 hours yearly
- Launched Account State Model. Saved ~100 hours yearly.
- Performed SFDC data governance via Alation Data Catalog.
- Structured Product Owner practices.
Advisor, Product Management - IT
Dell International Services India Private Limited
10.2018 - 04.2022
- Owned cloud applications: Salesforce Service Cloud on Lightning, Dell Partner Portal. On premise platform: Next Generation Monitoring Tool for Dell CSG and EMC ISG High End Storage client groups.
- Defined Vision and Strategy for Channels owned products.
- Created user personas and feature stories with BDD transformative methods.
- Evaluated impact on all ecosystems via key product success metrics like MAUs, DAUs and NPS scores.
- Maintained and prioritized product, user experience and security backlogs for (n) and (n+1) sprints.
- Determined scope for MVP roadmaps and pitched product ideas to stakeholders.
- Worked closely with Users, Customers, Dell Business Transformation, Strategy, Global Process Engineers to define product roadmap for integrated support experience on SFDC Lightning.
- Standardized adoption of Channel workflows across business segments.
- Reconstructed and migrated legacy system flows for agents, customers and Dell partners resulting in reduction of swivel seat, 54% increased agent productivity and 12% decrease in AHT.
- Launched Chatbots for global customers, leading to 13% of requests deflected from live agent capacity
- Onboarded 12000+ users on SFDC Lightning, 400+ on DPP and 100+ on NGMT across APJ, EMEA, North Americas and Brazil.
- Launched features impacting 30000+ Dell user base.
- Executed Retirement/Enhancement for eServices on premise apps and migration to cloud
- Experience in API integrations, Heroku, Force.com, ERP, middleware integration implementations.
- Tracked Product Team's efficiency through POMA and 4DX.
- Mentored peers in Product Owner role.
Project Consultant
KVP Business Solutions Pvt. Ltd
10.2016 - 10.2018
- Agile and Waterfall experience in analyzing and eliciting complex business requirements across IT, Manufacturing, Real Estate, Education and Healthcare domains.
- Implemented >15 SFDC projects across Salesforce Sales, Service Cloud, Heroku PaaS and Pardot products.
- Worked as Product Owner to develop business cases and user stories to maintain change requests, introduce new features and support functional testing to ensure maintainability and stability of system.
- As Scrum Master, planned project milestones and sprint scope.
- Performed impact analysis on current applications with respect to new requirements to foster migration and reusability.
- Conducted demos and requirement analysis for Presales assistance and Marketing.
Technical Presales(BA) Consultant
PeopleWorks
04.2015 - 09.2016
- As Presales BA, worked on product presentations, competitor analysis, demonstrations and proof of concepts(PoC) to close deals.
- By means of User Stories, UML Diagrams and Mind Maps participated in functional modelling of Performance Management portfolio of product.
- Delivered 21 new feature rollouts leading to increase in mid level customer base by 34%.
- Collaborated with cross-functional teams for continuous product upgrades.
Jr. Operations Analyst
Aon Consulting
08.2014 - 02.2015
- Implementation role in Appraisal-Survey-Assessment designing.
- Worked on Project Development Life Cycle including Requirements Gathering, Planning, UAT Testing, Deployment, Reporting, Query Handling, Project Management.
- Delivered 90, 180 and 360 assessment analysis.
- Achieved raw data analysis results for clients looking at Leadership, High Potential and miscellaneous performance trends.
- Experience in Survey programming on Pathfinder and GATE tools using HTML, XML and Macros.
- FTE for Australia, South East Asia.
Operations Team Member
AIESEC
01.2011 - 08.2012
- Enhanced team productivity by scheduling and delegating tasks effectively.
- Implemented cost-saving measures through diligent analysis of expenses and identification of unnecessary expenditures.
- Coordinated workflow between departments, fostering collaboration towards shared objectives.
- Oversaw the implementation of new systems or tools, ensuring seamless integration into existing workflows.
Education
Bachelor of Technology - Computer Engineering
BHARATI VIDYA PEETH COLLEGE oF ENGINEERING
Pune, Maharashtra 05.2009 - 06.2014
XII Standard - Gurgaon - CBSE BOARD
DELHI PUBLIC SCHOOL
Gurgaon, Haryana 05.2008 - 05.2009
X Standard - Gurgaon - CBSE BOARD
DELHI PUBLIC SCHOOL
Gurgaon, Haryana 05.2006 - 06.2007
Skills
Business Analysis
Requirements Gathering
User Stories
Product prototypes
CRM and Salesforce proficiency
Roadmap and Backlog Management
Stakeholder Management
Certification
Agile Product Owner Role
Accomplishments
- Awarded Bravos for numerous achievements while owning Channels CRM and NGMT portfolio in Dell Technologies.
- Awarded New Technology Evangelist Award at KVP
- Awarded Star of the Quarter at PeopleWorks
- Trailblazer on Salesforce
Software
MS Office
Team Foundation Server
Jira
Confluence
Pardot
Visio
Timeline
Advanced Certified Product Owner(ACSPO)
04-2024
Product Owner
Commonwealth Bank Of Australia, CBA
04.2023 - Current
Product Owner | CRM
MongoDB Software India Pvt. Ltd.
04.2022 - 04.2023
Certified Scrum Product Owner(CSPO) Issued by Scrum Alliance, Inc.
04-2022
Agile Product Owner Role
02-2021
Software Product Leadership
02-2021
Technology for Product Managers
02-2021
Advisor, Product Management - IT
Dell International Services India Private Limited
10.2018 - 04.2022
Project Consultant
KVP Business Solutions Pvt. Ltd
10.2016 - 10.2018
Technical Presales(BA) Consultant
PeopleWorks
04.2015 - 09.2016
Jr. Operations Analyst
Aon Consulting
08.2014 - 02.2015
Operations Team Member
AIESEC
01.2011 - 08.2012
Bachelor of Technology - Computer Engineering
BHARATI VIDYA PEETH COLLEGE oF ENGINEERING
05.2009 - 06.2014
XII Standard - Gurgaon - CBSE BOARD
DELHI PUBLIC SCHOOL
05.2008 - 05.2009
X Standard - Gurgaon - CBSE BOARD
DELHI PUBLIC SCHOOL
05.2006 - 06.2007
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