Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Software
Timeline
Generic
Nishita De

Nishita De

Product Owner
Bengaluru

Summary

• Currently working as a Product Owner at CommonWealth Bank of Australia, with 11.6 years of experience in product development lifecycle right from discovery to delivery via data-informed decision making.

• Engage to implement Product Vision, Strategy, Outcome Based Roadmap, Prioritization and Negotiation techniques with Engineering and Business teams across multiple software platforms.

• Strategize on MVPs with a strong understanding of SaaS products.

• Analyze existing systems and business models with a focus on quality, cost and delivery to ensure contingency.

• Strengths in Salesforce CRM(Sales and Service Cloud Solutions, Pardot Marketing Tool, Heroku Based Applications), Agile Methodology and Process Engineering backed by training in B.Tech (Computers) and CSPO®.


Forever empathetic and curious about the Whys and the Hows.

Overview

13
13
years of professional experience
7
7
years of post-secondary education
5
5
Certifications
3
3
Languages

Work History

Product Owner

Commonwealth Bank Of Australia, CBA
04.2023 - Current
  • Proactively identified risks associated with project timelines or deliverables, implementing mitigation strategies when necessary.
  • Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
  • Actively participated in industry events to stay informed about emerging trends relevant to our product success in the market.
  • Collaborated with engineering teams on technical feasibility assessments, resulting in realistic scope definition for projects.

Product Owner | CRM

MongoDB Software India Pvt. Ltd.
04.2022 - 04.2023
  • Own Core CRM and Commissions Portfolio on Salesforce.
  • Drive Product Backlog, Vision and Trade Off decisions.
  • Launched POD Model for Account, Quota Allocation, Multi-Territory Association. Inheritance. Saved ~3500 hours yearly.
  • Automated record purge for Account, Contact, Lead. Saved ~4200 hours yearly
  • Launched Account State Model. Saved ~100 hours yearly.
  • Performed SFDC data governance via Alation Data Catalog.
  • Structured Product Owner practices.

Advisor, Product Management - IT

Dell International Services India Private Limited
10.2018 - 04.2022
  • Owned cloud applications: Salesforce Service Cloud on Lightning, Dell Partner Portal. On premise platform: Next Generation Monitoring Tool for Dell CSG and EMC ISG High End Storage client groups.
  • Defined Vision and Strategy for Channels owned products.
  • Created user personas and feature stories with BDD transformative methods.
  • Evaluated impact on all ecosystems via key product success metrics like MAUs, DAUs and NPS scores.
  • Maintained and prioritized product, user experience and security backlogs for (n) and (n+1) sprints.
  • Determined scope for MVP roadmaps and pitched product ideas to stakeholders.
  • Worked closely with Users, Customers, Dell Business Transformation, Strategy, Global Process Engineers to define product roadmap for integrated support experience on SFDC Lightning.
  • Standardized adoption of Channel workflows across business segments.
  • Reconstructed and migrated legacy system flows for agents, customers and Dell partners resulting in reduction of swivel seat, 54% increased agent productivity and 12% decrease in AHT.
  • Launched Chatbots for global customers, leading to 13% of requests deflected from live agent capacity
  • Onboarded 12000+ users on SFDC Lightning, 400+ on DPP and 100+ on NGMT across APJ, EMEA, North Americas and Brazil.
  • Launched features impacting 30000+ Dell user base.
  • Executed Retirement/Enhancement for eServices on premise apps and migration to cloud
  • Experience in API integrations, Heroku, Force.com, ERP, middleware integration implementations.
  • Tracked Product Team's efficiency through POMA and 4DX.
  • Mentored peers in Product Owner role.

Project Consultant

KVP Business Solutions Pvt. Ltd
10.2016 - 10.2018
  • Agile and Waterfall experience in analyzing and eliciting complex business requirements across IT, Manufacturing, Real Estate, Education and Healthcare domains.
  • Implemented >15 SFDC projects across Salesforce Sales, Service Cloud, Heroku PaaS and Pardot products.
  • Worked as Product Owner to develop business cases and user stories to maintain change requests, introduce new features and support functional testing to ensure maintainability and stability of system.
  • As Scrum Master, planned project milestones and sprint scope.
  • Performed impact analysis on current applications with respect to new requirements to foster migration and reusability.
  • Conducted demos and requirement analysis for Presales assistance and Marketing.

Technical Presales(BA) Consultant

PeopleWorks
04.2015 - 09.2016
  • As Presales BA, worked on product presentations, competitor analysis, demonstrations and proof of concepts(PoC) to close deals.
  • By means of User Stories, UML Diagrams and Mind Maps participated in functional modelling of Performance Management portfolio of product.
  • Delivered 21 new feature rollouts leading to increase in mid level customer base by 34%.
  • Collaborated with cross-functional teams for continuous product upgrades.

Jr. Operations Analyst

Aon Consulting
08.2014 - 02.2015
  • Implementation role in Appraisal-Survey-Assessment designing.
  • Worked on Project Development Life Cycle including Requirements Gathering, Planning, UAT Testing, Deployment, Reporting, Query Handling, Project Management.
  • Delivered 90, 180 and 360 assessment analysis.
  • Achieved raw data analysis results for clients looking at Leadership, High Potential and miscellaneous performance trends.
  • Experience in Survey programming on Pathfinder and GATE tools using HTML, XML and Macros.
  • FTE for Australia, South East Asia.

Operations Team Member

AIESEC
01.2011 - 08.2012
  • Enhanced team productivity by scheduling and delegating tasks effectively.
  • Implemented cost-saving measures through diligent analysis of expenses and identification of unnecessary expenditures.
  • Coordinated workflow between departments, fostering collaboration towards shared objectives.
  • Oversaw the implementation of new systems or tools, ensuring seamless integration into existing workflows.

Education

Bachelor of Technology - Computer Engineering

BHARATI VIDYA PEETH COLLEGE oF ENGINEERING
Pune, Maharashtra
05.2009 - 06.2014

XII Standard - Gurgaon - CBSE BOARD

DELHI PUBLIC SCHOOL
Gurgaon, Haryana
05.2008 - 05.2009

X Standard - Gurgaon - CBSE BOARD

DELHI PUBLIC SCHOOL
Gurgaon, Haryana
05.2006 - 06.2007

Skills

Business Analysis

Requirements Gathering

User Stories

Product prototypes

CRM and Salesforce proficiency

Roadmap and Backlog Management

Stakeholder Management

Certification

Agile Product Owner Role

Accomplishments

  • Awarded Bravos for numerous achievements while owning Channels CRM and NGMT portfolio in Dell Technologies.
  • Awarded New Technology Evangelist Award at KVP
  • Awarded Star of the Quarter at PeopleWorks
  • Trailblazer on Salesforce

Software

Salesforce

MS Office

Team Foundation Server

Jira

Confluence

Pardot

Visio

Timeline

Advanced Certified Product Owner(ACSPO)

04-2024

Product Owner

Commonwealth Bank Of Australia, CBA
04.2023 - Current

Product Owner | CRM

MongoDB Software India Pvt. Ltd.
04.2022 - 04.2023

Certified Scrum Product Owner(CSPO) Issued by Scrum Alliance, Inc.

04-2022

Agile Product Owner Role

02-2021

Software Product Leadership

02-2021

Technology for Product Managers

02-2021

Advisor, Product Management - IT

Dell International Services India Private Limited
10.2018 - 04.2022

Project Consultant

KVP Business Solutions Pvt. Ltd
10.2016 - 10.2018

Technical Presales(BA) Consultant

PeopleWorks
04.2015 - 09.2016

Jr. Operations Analyst

Aon Consulting
08.2014 - 02.2015

Operations Team Member

AIESEC
01.2011 - 08.2012

Bachelor of Technology - Computer Engineering

BHARATI VIDYA PEETH COLLEGE oF ENGINEERING
05.2009 - 06.2014

XII Standard - Gurgaon - CBSE BOARD

DELHI PUBLIC SCHOOL
05.2008 - 05.2009

X Standard - Gurgaon - CBSE BOARD

DELHI PUBLIC SCHOOL
05.2006 - 06.2007
Nishita DeProduct Owner