NISHU SINGH
LUCKNOW
Summary
Proven Relationship Manager at ICICI Bank, adept in customer relationship management and investment products analysis. Leveraged expertise to enhance operational efficiency and foster robust client connections, driving sales and detecting fraud. Excelled in cross-selling, significantly enriching customer portfolios and business performance through strategic advice and product knowledge.
Overview
4
4
years of professional experience
Work History
Relationship Manager, Banking Operations
ICICI Bank
LUCKNOW
02.2021 - Current
- Developed strong relationships with customers by providing excellent service and advice.
- Discussed ideas and strategies to improve operational efficiency, adding value and aiding business performance for continuous improvement.
- Prepared monthly statements, invoices, checks, deposit slips.
- Performed daily reconciliation of accounts to ensure accuracy of records.
- Maintained accurate documentation on all customer interactions and transactions.
- Delivered informational sales presentations to potential investors to build symbiotic client relationships.
- Analyzed customer requirements and recommended efficient investment products.
- Built positive and productive customer connections to drive consistent sales.
- Reviewed customer accounts to detect suspicious activity or potential fraud cases.
- Discussed client financial options to keep customers informed regarding transactions.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Identified opportunities to cross-sell additional products and services to existing customers.
Education
Bachelor of Commerce - Marketing
Ramanujan College
DELHI05-2020
Skills
- Customer relationship management
- Operational efficiency
- Cross-selling techniques
- Investment products analysis
- Fraud detection
- Banking
- Customer portfolio management
- Loans
- Product knowledge
- Team leadership
Accomplishments
- Star Performer in DEMAT Category .
Timeline
Relationship Manager, Banking Operations
ICICI Bank
02.2021 - Current
Bachelor of Commerce - Marketing
Ramanujan College
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