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Dynamic Customer Experience Manager with a proven track record of enhancing customer satisfaction and loyalty through strategic service innovations. Expertise in orchestrating cross-functional teams to refine customer touchpoints, streamline service processes, and ensure seamless experiences across diverse channels. Skilled in leveraging customer feedback and data analytics to drive continuous improvements, resolve issues promptly, and maintain high engagement levels. Proficient in CRM tools, staff training, and implementing industry best practices to consistently exceed performance metrics while fostering a customer-centric culture that aligns with business objectives and improves retention.

To be responsible service sector professional and to contribute to the growth of the organization using effective personality traits my hard-working attitude and thus becoming a valuable assets to the organization. I am sincere, energetic, hardworking and have an attitude to excel in performing.

At City Union Bank, I excelled as a Relationship Manager, leveraging my expertise in KYC/AML and credit analysis to enhance banking operations. My proactive approach in KYC verification and digital product selling significantly boosted customer satisfaction and operational efficiency. Skilled in cross-selling and fostering strong client relationships, I consistently contributed to our team's success. I also got trained in KYC/AML and technological products by the bank several times. Transitioning from banking environment where advanced client relationship management and operational oversight skills were developed. Skilled in identifying client needs and delivering tailored financial solutions while maintaining compliance with regulatory requirements. Seeking to leverage these transferable skills in new field, bringing strong focus on customer satisfaction and operational efficiency.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

ROHIT SHUKLA

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Relationship Manager, Banking Operations

Sales and Marketing Executive

Sales and Marketing Executive

Computer Operator

Computer Operator

Loss Prevention Officer

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BBA -

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MBA - Marketing

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Relationship Manager, Banking Operations

LLB -

TALL DIPLOMA

BBA -

Sales and Marketing Executive

Sales and Marketing Executive

Computer Operator

Computer Operator

Loss Prevention Officer

MBA - Marketing

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