Nitasha Sidhu
YUBI - Aspero
4
Languages
1
Certification
12
years of professional experience
Experienced Real-Time Analyst specializing in workforce management, live performance monitoring, and resource optimization to ensure SLA achievement and operational excellence.
Work History
Senior Process Associate
1 Year 1 Month- Managed day-to-day operational activities to improve process efficiency and service delivery.
- Resolved customer issues promptly, ensuring high customer satisfaction and adherence to service standards.
- Coordinated with cross-functional teams to facilitate seamless communication and issue resolution.
- Supported management in implementing process improvements to enhance operational performance and customer experience.
Real Time Analyst
2 Years 4 Months- Conducted real-time monitoring of operational metrics, optimizing workforce allocation to improve productivity and ensure SLA compliance.
- Analyzed performance data to identify trends, mitigate risks, and drive operational improvements.
- Acted as the primary communication point between operations and management, ensuring timely updates and effective coordination.
- Managed real-time escalations and incident resolution to minimize service disruptions and maintain operational excellence.
Business Development Manager
3 Months- Conducted market research and client acquisition to drive business growth in the healthcare IT sector.
- Developed solution-based sales strategies tailored to client requirements, strengthening customer relationships and expanding market presence.
- Utilized CRM tools to track sales performance, manage client interactions, and improve pipeline efficiency.
- Collaborated with cross-functional stakeholders to deliver customized eClinical Works solutions that enhanced operational efficiency and client outcomes.
Senior Escalation Specialist
7 Years 2 Months- Managed high-priority customer and operational escalations, ensuring timely resolution and SLA compliance.
- Performed root cause analysis to identify recurring issues and implement effective corrective actions.
- Collaborated with cross-functional teams to expedite issue resolution and improve service delivery.
- Analyzed escalation trends and customer feedback to drive process improvements and enhance the overall customer experience.
Education
10th Class
12th Bachelor of Commerce
Bachelor of Commerce
Skills
Performance tracking and reporting
Real-Time Monitoring and Analysis
SLA and KPI Monitoring
Queue Management
Team Collaboration
Analytics & Reporting
Relationship management
Languages
english
Hindi
kannada
Punjabi
Certification
Learning Excel Online Microsoft 365
Additional Information
learning Data analytics with AI generated
Timeline
Senior Process Associate
YUBI - Aspero
02.2025 - 03.2026Read More
Real Time Analyst
Niyo Solutions Inc
05.2022 - 09.2024Read More
Business Development Manager
E Clinical Works
01.2022 - 04.2022Read More
Senior Escalation Specialist
Flipkart
03.2014 - 05.2021Read More
St Marys Convent
10th Class
Read More
Sambhram College
12th Bachelor of Commerce
Read More
Veer Bahadhur Singh University
Bachelor of Commerce
Read More