Nitesh Kumar Thakur
Ranchi,JH
Summary
Professional with strong background in leadership and team management in retail branch banking operations department. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes. Proactive and meticulous with over 5 years(+) of experience in banking industry.
Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Branch Operations Manager
Axis Bank
04.2025 - Current
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Overhauled outdated operational procedures to increase branch effectiveness and reduce errors.
- Complied with established internal controls and policies.
- Conducted financial due diligence on potential investments and acquisitions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Deputy Manager
Axis Bank Ltd
Jamshedpur, Jharkhand
04.2024 - 03.2025
- Report to Branch Operations Head
- Offering solutions and Cross selling Bank’s retail banking and third party products as per assigned budgets (Eg Life insurance ,General insurance, Mutual Funds ,Loans etc.)
- Achieve Business budgets as assigned by the organization on a monthly basis consistently.
- Generating referrals and leads of new customers for sale of bank’s products.
- Promoting bank’s products by taking part in marketing activities and customer visits outside the branch
- Contact existing customers for bringing in more deposits and cross selling of bank’s products
- Timely and accurate processing of customer transactions and request.
- Handle customer queries and provide correct solutions to ensure there are no customer complaints.
- Follow all compliance guidelines for each activity released from time to time.
- Ensure that all audit requirements of the bank are met optimum audit rating.
- Daily entry of interaction with customers in bank’s CRM system.
- Participate and follow all initiatives/campaigns/Drives that are undertaken by the bank from time to time.
Assistant Manager
Axis Bank Ltd
Samastipur
06.2020 - 03.2024
- Report to Operations Head
- Handled the daily cash flow of the branch.
- Management of Cash within the retention limit authorized by the bank.
- Strict adherence to the RBI’s Clean note Policy.
Education
Bachelor Of Arts Degree - Political Science
01.2017
Post Graduate diploma - Banking and services
01.2020
Certification
- NISM
- IRDA
Pc Skills
MS Office (Word, Excel, Power Point, Paints)
<Enter your own>
- Date of Birth: 20/05/1996
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Disclaimer
I Hereby Declare That The Above Written Particular are True To The Best Of My Knowledge & belief.
Timeline
Branch Operations Manager - Axis Bank
04.2025 - Current
Deputy Manager - Axis Bank Ltd
04.2024 - 03.2025
Assistant Manager - Axis Bank Ltd
06.2020 - 03.2024
Lalit Narayan Mithila University - Bachelor Of Arts Degree, Political Science
Manipal Academy of Higher Education - Post Graduate diploma, Banking and services
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