NITESH SHARMA
SME Trade & Forex Advisor
Bangalore,KA
Summary
Senior Relationship Manager with over 5 years of experience in trade finance, foreign exchange management, and SME relationship development. Skilled in managing a diverse portfolio of 700+ SME clients, delivering FX and trade finance solutions that support business growth. Strong understanding of international banking operations, including KYC, AML, and cross-border regulatory requirements. Experienced in Indian and Middle East banking practices and currently responsible for managing key client relationships at Mashreq Bank , ensuring high service standards and long-term client satisfaction.
Experienced with building and sustaining strong client relationships. Utilizes effective communication and problem-solving skills to address client needs and ensure satisfaction. Track record of managing diverse portfolios and achieving client loyalty through strategic relationship management.
Overview
5
5
years of professional experience
Work History
Senior Virtual Relationship Manager
Mashreq Global Service Pvt Ltd
01.2024 - Current
- Managed and nurtured long-term relationships with 700+ SME clients across FX and Trade Finance, ensuring high service standards and strong client retention.
- Provided expert guidance on FX products and trade services including Spot FX, LC, BG, AOP, and LC Discounting.
- Achieved FER targets consistently, contributing to over 5M in liability growth and generated revenue through client acquisition and portfolio engagement.
- Recommended appropriate FX hedging strategies and trade finance solutions based on client requirements and transaction patterns.
- Led and oversaw the end-to-end KYC process, including documentation management, KYC verification, and AML compliance.
- Ensured full compliance with regulatory, legal, and market standards for all FX and trade finance transactions.
Trade Relationship Manager
Kotak Mahindra Bank
08.2022 - 12.2023
- Managed Commercial, Trade, and Current Account relationships within the Business Banking segment, ensuring consistent service delivery and client satisfaction.
- Ranked among the Top 6 Trade Relationship Managers (2023) for overall performance in trade and FX portfolio growth.
- Acquired new-to-bank business firms across Karnataka; focused on onboarding high-value commercial and trade accounts in Bangalore.
- Contributed 30% of total new account acquisitions to the branch, supporting CASA growth and overall business targets.
- Developed strong understanding of the Indian business landscape, enabling effective cross-selling and solution-based sales for diverse industries.
- Acquired and activated Trade Finance and Forex clients, ensuring increased usage of LC, BG, AOP, FX transactions, and valued services.
- Boosted CASA balances and revenue by consistently activating dormant clients and converting walk-ins into trade and FX opportunities.
ETRG Relationship Manager
ICICI Bank Ltd
03.2021 - 07.2022
- Managed a portfolio of 300+ current account clients across five branches, ensuring excellent delivery service and resolving trade-related queries including LC and Bank Guarantee issuance.
- Activation, and trade fee growth for the branch.
- Increased trade product penetration by advising clients on LCs, BGs, export-import documentation, and trade finance solutions.
- Collaborated closely with Branch Managers, Compliance, Legal, and Sales teams to deliver seamless trade and current account services.
- Prepared analytical reports and presentations using MS Excel and PowerPoint while serving as the primary point of contact for clients and stakeholders.
Sales Supervisor
Indwell Retail Pvt Ltd
05.2020 - 07.2020
- Managed inventory tracking and sales records while updating GNR systems to maintain stock accuracy, coordinated team operations to enhance efficiency, supported product knowledge development by identifying suitable substitute products, and contributed to marketing and advertising activities through hands-on involvement in promotional campaigns.
Marketing Intern
Amul Pvt Ltd
03.2019 - 05.2019
- Supported marketing campaign development and execution, gained practical experience in product marketing and consumer engagement, and developed a foundational understanding of FMCG marketing dynamics.
Education
Master of Business Administration (MBA) - Marketing and Human Resource Management
CMS JAIN BUSINESS SCHOOL
Bangalore05-2021
Bachelor of Business Administration (BBA) - Marketing specialization
Dayananda Sagar University
Bengaluru, Karnataka05-2019
Higher Secondary School (XI & XII) - undefined
PC High School Patsa
Samastipur, Bihar01-2015
Secondary School (X) - undefined
Don Bosco Secondary High School
Nagaland04-2013
Timeline
Senior Virtual Relationship Manager
Mashreq Global Service Pvt Ltd
01.2024 - Current
Trade Relationship Manager
Kotak Mahindra Bank
08.2022 - 12.2023
ETRG Relationship Manager
ICICI Bank Ltd
03.2021 - 07.2022
Sales Supervisor
Indwell Retail Pvt Ltd
05.2020 - 07.2020
Marketing Intern
Amul Pvt Ltd
03.2019 - 05.2019
Secondary School (X) - undefined
Don Bosco Secondary High School
Higher Secondary School (XI & XII) - undefined
PC High School Patsa
Bachelor of Business Administration (BBA) - Marketing specialization
Dayananda Sagar University
Master of Business Administration (MBA) - Marketing and Human Resource Management
CMS JAIN BUSINESS SCHOOL