NITESH M TIWARI
Mumbai
Summary
Dynamic retail banking professional with a strong background in customer service and sales. Seeking to utilize my interpersonal skills and financial knowledge to build lasting client relationships, provide tailored financial solutions, and contribute to the Organization's growth targets.
Overview
3
3
years of professional experience
Work History
PERSONAL BANKER – RETAIL BANKING
YES BANK LTD
Goregaon East
07.2023 - Current
- Develop and maintain strong relationships with individual clients to enhance customer loyalty. Financial needs and goals to provide personalized banking solutions.
- Recommend suitable banking products such as savings accounts, fixed deposits, insurance, and investment plans.
- Address client inquiries related to accounts, transactions, and banking services with efficiency and professionalism.
- Resolve customer complaints promptly, ensuring high levels of satisfaction and service excellence. Manage financial portfolios and provide customized investment solutions, leading to increased client retention.
- Ensure strict adherence to bank policies and regulatory guidelines to maintain compliance.
Senior Relationship Manager
ADITYA BIRLA CAPITAL
Mumbai
12.2022 - 06.2023
- (D2C) Sales & Customer Relationship Management: Acquiring new customers while maintaining strong relationships with existing clients by recommending suitable plans and tracking their policy statements, details, and performance.
- Client Needs Assessment & Portfolio Management: Evaluating client requirements to offer tailored financial solutions. Managing the portfolios of High-Net-Worth Individuals and Ultra-HNI clients to ensure optimal financial planning.
- Product Pitching & Advisory Services: Presenting investment options such as guaranteed plans, annuities, and Fixed Maturity Plans (FMP) based on customer needs and financial goals.
Relationship Manager
HDB FINANCIAL SERVICES LTD
Mumbai
10.2021 - 11.2022
- Engage with customers via calls to understand their needs, align them with organizational goals, and identify potential business opportunities
- Maintain strong relationships with existing clients while identifying avenues for business expansion
- Provide exceptional service and build rapport with customers to foster long-term engagement and future business opportunities
- Manage customer service, escalations, and sales for high-net-worth individuals (HNWIs) and potential clients
- Gather customer feedback (NPS) to enhance service quality and drive continuous improvement
Education
MBA - Finance
JAIN UNIVERSITY
Bengaluru, Karnataka05.2025
IRDA CERTIFIED -
Insurance Regulatory And Development Authority
Mumbai10.2023
Bachelor of Commerce - Accounting And Finance [BAF]
M V M College Of Commerce & Science
Mumbai07-2021
HSC - Mumbai Board
M V M College Of Commerce & Science
Mumbai05-2018
SSC - Mumbai Board
D.Bs English High School
Mumbai06-2016
Skills
- Sales and Business Development
- Retail Banking Operations
- Banking policies and procedures
- Analytical thinking
- Teamwork & Leadership
- Relationship building and management
Accomplishments
- Achieved the Award of Excellence at Yes Bank for Outstanding performance
- Achieved the Performance Award at Aditya Birla Capital
- Achieved Certificate in Chess competition
Technical Skill
- Proficiency in MS Excel
- CRM ToolS & Core Banking Systems
- Financial Modeling
- Power BI
Languages
- English
- Hindi
- Marathi
Timeline
PERSONAL BANKER – RETAIL BANKING
YES BANK LTD
07.2023 - Current
Senior Relationship Manager
ADITYA BIRLA CAPITAL
12.2022 - 06.2023
Relationship Manager
HDB FINANCIAL SERVICES LTD
10.2021 - 11.2022
MBA - Finance
JAIN UNIVERSITY
IRDA CERTIFIED -
Insurance Regulatory And Development Authority
Bachelor of Commerce - Accounting And Finance [BAF]
M V M College Of Commerce & Science
HSC - Mumbai Board
M V M College Of Commerce & Science
SSC - Mumbai Board
D.Bs English High School
Similar Profiles
ROHTASH KUMARROHTASH KUMAR
Yes Premia Relationship Manager at Yes Bank LtdYes Premia Relationship Manager at Yes Bank Ltd
SARTHAK DHYANISARTHAK DHYANI
Vice President & Product Sales Manager at YES BANK LTDVice President & Product Sales Manager at YES BANK LTD
ADITI SHARMAADITI SHARMA
RELATIONSHIP MANAGER at YES BANK LTDRELATIONSHIP MANAGER at YES BANK LTD