Nithesh V
Tiruchirappalli
Summary
Experienced SIAM Major Incident Manager with 2 years in multi-supplier environments, specializing in incident resolution, service integration, and SLA compliance, proficient in ITIL practices and tools like VMware, BMC Helix, and Mailjet, and a Computer Science graduate eager to transition into a technical role to apply strong analytical and technical skills
Overview
2
2
years of professional experience
2
2
Certification
Work History
Administrator - Major Incident Manager
Wipro
Tiruchirapalli
10.2022 - Current
- Managed multi-supplier environments and coordinated incident management, ensuring seamless service integration and delivery.
- Coordinated high-impact incident resolutions, minimizing downtime and mitigating business impact while maintaining service continuity.
- Established governance frameworks, ensuring SLA compliance and driving continuous service improvements.
- Applied ITIL processes for incident, change, and problem management, optimizing service management and resolution.
- Delivered clear, concise communication to stakeholders, customers, and suppliers, ensuring transparency and trust.
- Tools used: VMware, BMC Helix, Mailjet
Internship Trainee - Web Developer
Pantech ProEd Pvt Ltd
Tiruchirappalli
03.2021 - 04.2021
- Assisted in developing and maintaining websites using HTML, CSS, JavaScript, and other web technologies.
- Collaborated on building responsive interfaces and ensuring cross-browser compatibility.
- Supported front-end and back-end integration, API handling, and debugging.
Education
B.Sc - Computer Science (CGPA - 7.62)
Bishop Heber College
Tiruchirappalli, IN04-2022
Skills
Web Technologies : HTML, CSS, Javascript
Soft skills : Teamwork, Communication, Adaptivity
Affiliations
- Bike Rental System Application
- Railway Reservation System
Certification
- Microsoft Certified: Azure Fundamentals
- ITIL Incident Management
Accomplishments
- Habit Flagbearer - Demonstrating Stewardship
- Habit Flagbearer - Building Trust
- Habit Flagbearer - Always Communicating
Timeline
Administrator - Major Incident Manager
Wipro
10.2022 - Current
Internship Trainee - Web Developer
Pantech ProEd Pvt Ltd
03.2021 - 04.2021
B.Sc - Computer Science (CGPA - 7.62)
Bishop Heber College
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