Nithi Tamba
Ranchi,JH
Summary
Strategic HR professional skilled in developing and executing initiatives that enhance organizational efficiency. Leverages data analysis to deliver insights that inform HR strategies and drive change. Strong communication and interpersonal skills build relationships across all levels, supporting best practices in employee development and retention.
Overview
3
3
Languages
3
3
years of professional experience
Work History
HR Executive
Amazon
01.2024 - 01.2025
- Provided high-volume, real-time employee support as MyHR Live Support (MHLS) Advisor, resolving inquiries with SOPs, knowledge bases, and FAQs to enhance employee experience. Balanced policy requirements with employee needs, escalated complex cases to ensure resolution aligned with both organizational policies and employee satisfaction. Managed urgent issues through clear communication and accurate documentation, collaborating cross-functionally to enhance processes and policies while consistently achieving AHT, FCR, CSAT, and schedule adherence targets.
- Analyzed employee data to identify trends and inform HR strategies.
- Developed and implemented onboarding programs to enhance new hire integration.
- Collaborated with cross-functional teams to streamline recruitment processes.
Assistant Manager
Mc Donalds
01.2019 - 01.2021
- Coached team to achieve customer service excellence and uphold professionalism. Monitored productivity and optimized procedures to enhance team collaboration. Led operations with focused service targets, training, recruitment, scheduling, and customer relations.
- Led daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored staff on customer service standards and operational procedures.
- Implemented inventory management techniques to reduce waste and optimize stock levels.
Owner Relation Department
Club Mahindra
01.2015 - 06.2015
- Assessed customer needs and provided tailored solutions to enhance satisfaction. Monitored market trends to inform competitive pricing strategies and improve operational efficiency.
- Managed daily operations to ensure seamless guest experiences and maintain high service standards.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Trained and mentored staff, fostering a collaborative environment focused on customer satisfaction.
Education
MBA - Human Resources Development
NMIMS Mumbai
Mumbai, India 04.2001 -
Bachelors - Hospitality Administration
IHM Mumbai
Mumbai 04.2001 -
12th - Arts
Loreto Convent Asansol
Asansol, India 04.2001 -
Skills
HRIS systems
Onboarding processes
Training development
Compliance training
Job evaluation
Employee relations
Training and mentoring
Team building
Timeline
HR Executive
Amazon
01.2024 - 01.2025
Assistant Manager
Mc Donalds
01.2019 - 01.2021
Owner Relation Department
Club Mahindra
01.2015 - 06.2015
MBA - Human Resources Development
NMIMS Mumbai
04.2001 -
Bachelors - Hospitality Administration
IHM Mumbai
04.2001 -
12th - Arts
Loreto Convent Asansol
04.2001 -