NITHIN RAJ S R
General Manager – Ayurvedic Wellness & Luxury Hospitality
Kozhikode,KL
Summary
Experienced and result-oriented General Manager with over 15 years of proven expertise in luxury hospitality, Ayurvedic wellness resort management, and multi-property operations. Demonstrated ability to enhance guest satisfaction, implement effective operational systems, and drive business growth for prestigious brands including Jeevess Retreat, Nexkare Hospitality (Parent Company of Nexstay Group of Hotels), and The Raviz Group. Known for fusing authentic Ayurveda principles with modern resort operations to deliver exceptional wellness experiences and sustainable profitability.
Overview
15
15
years of professional experience
1
1
Certification
5
5
Languages
Work History
General Manager – Ayurvedic Wellness Resort
Jeevess Retreat
01.2022 - Current
- Oversee overall operations of a luxury Ayurvedic retreat offering authentic wellness experiences.
- Collaborate with Ayurveda doctors to design specialized Panchakarma and rejuvenation programs.
- Increased guest satisfaction scores from 82% to 95% through service optimization and staff training.
- Developed and implemented SOPs aligned with AYUSH and NABH standards.
- Manage budgeting, vendor relations, and procurement ensuring operational efficiency.
- Enhanced digital marketing reach, achieving a 40% growth in direct wellness bookings.
Sales & Operations Head
Nexkare Hospitality LLP (Parent Company of Nexstay Group of Hotels)
01.2014 - 01.2022
- Directed sales, marketing, and multi-property operations across Kerala and Karnataka.
- Oversaw hotels including Nexstay Tower, Nexstay Glitz Inn, Nexstay Crystal Residency, Nexstay Rainbow Residency, and Nexstay Vythiri Mist Resort.
- Spearheaded OTA management, pricing strategy, and digital promotions, improving overall revenue.
- Managed pre-opening projects including Raha Restaurant, Bangalore, overseeing setup and launch.
- Conducted operational audits and inter-departmental reviews to ensure service consistency.
- Strengthened profitability through cost optimization and performance-based team management.
Duty Manager / Front Office Executive / Travel Desk Executive
The Raviz Calicut – The Raviz Group (RP Group)
01.2011 - 01.2016
- Supervised front office operations, guest relations, and concierge services for a five-star luxury property.
- Handled VIP guests, service recovery, and daily operations ensuring seamless guest experiences.
- Managed reservations, cash handling, and travel desk coordination.
- Conducted staff training on grooming standards, communication, and service etiquette.
Education
Master of Business Administration (MBA) -
University of Mysore
Bachelor of Business Administration (BBA) - undefined
Bharathiar University
Diploma in Airline & Airport Management - Hospitality
Trade Wings Institute of Management
Skills
Hospital & Resort Management Software: Touch Q (Hospital Software), IDS, Opera, Clarity, Cloud PMS
CRM & Reservation Tools: HotSoft, Bookingcom Extranet, Agoda, Expedia Partner Central, TripAdvisor
Finance & Reporting Tools: Tally, Advanced Excel, MIS Dashboards
Ayurvedic wellness programs
Guest satisfaction improvement
Standard operating procedures
AYUSH compliance
NABH accreditation
Budget management
OTA management
Pricing strategy
Certification
HACCP & Food Safety Certified
Accomplishments
- Developed award-winning Panchakarma and Detox programs at Jeevess Retreat.
- Maintained >90% guest satisfaction ratings across all managed properties.
- Led multiple successful pre-opening and operational turnaround projects.
- Recognized for leadership, team development, and consistent revenue growth.
Timeline
General Manager – Ayurvedic Wellness Resort
Jeevess Retreat
01.2022 - Current
Sales & Operations Head
Nexkare Hospitality LLP (Parent Company of Nexstay Group of Hotels)
01.2014 - 01.2022
Duty Manager / Front Office Executive / Travel Desk Executive
The Raviz Calicut – The Raviz Group (RP Group)
01.2011 - 01.2016
Bachelor of Business Administration (BBA) - undefined
Bharathiar University
Diploma in Airline & Airport Management - Hospitality
Trade Wings Institute of Management
Master of Business Administration (MBA) -
University of Mysore