Nithya Balachandran

• Led team of 6 associates and involved in handling escalations, trainings, delegation and workflow management of team.
• Developed automated test scripts using Shell scripting which created impact across 400+ Walmart stores in CA and UK.
• Worked on building web app called Smart Guide using ReactJS for monitoring our team's activity via dashboard.
• Managed SSL certification renewals & Password reset using Dotnet, Azure - SQL & postman ensuring uninterrupted service with zero security incidents.

Additional Responsibilities:

Product Analyst

• Collaborated with cross functional teams to define product specifications, evaluate vendor proposals and implement technology solutions.
• Performed detailed analysis of Leveraged user analytics to identify opportunities for improvement resulting in enhanced user experience.
• Developed RFP and facilitated focus group discussions.

• Experienced in Requirement Gathering, Analysis, Cost Benefit Analysis & Feasibility Analysis ( SWOT Analysis & Product Roadmaps)
• Created User Stories that are detailed, written from user persona with clear acceptance criteria.
• Responsible for creating BRD, FR, Product Backlog and other documentation to implement objectives of project.
• Part of Daily stand-up & Sprint retrospective following the Agile Scrum Methodology.

Additional Responsibilities:

PMO

• Managed and maintained structured analysis of Attrition, Future Release, Dispensation and Drop associates. Majorly reduced attrition by 18 %.
• Delivered impactful presentations to key stakeholders, resulting in successful acquisition of 7 new accounts (including Marriott, United Airlines & Travelport)

• Spearheaded Know Your Customer (KYC) enhancements, improving compliance in PayPal Global Operations.
• Contributed to th development of a key web application using JavaScript, HTML, and CSS, resulting in a 25% increase in user engagement.
• Conducted comprehensive testing of web pages using Selenium, ensuring functionality and user experience.
• Implemented automated testing procedures using TestNG reducing testing time by 50%.
• Worked closely with product managers from conception through launch to address client needs and ensure successful project outcomes.