Nitika Aggawal Gupta

• Analyzed customer complaints regarding product issues and provided solutions as needed.
• Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
• Provided thorough documentation on all quality control activities and results.
• Ensured compliance with company standards, regulations and procedures related to quality control.
• Conducted root cause analysis to investigate the source of problems in production process.
• Implemented corrective actions when necessary to improve overall product quality.
• Maintained quality assurance procedure documentation.

• Completed day-to-day duties accurately and efficiently.
• Recognized by management for providing exceptional customer service.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Maintained updated knowledge through continuing education and advanced training.

Participated in team meetings to discuss strategies for improving customer satisfaction levels.

• Investigated customer complaints and provided solutions within acceptable time frames.
• Developed and maintained relationships with customers to ensure their satisfaction.
• Communicated new products and services information to existing customers via email campaigns.
• Researched competitor offerings in order to remain competitive in the marketplace.
• Gathered customer feedback and reported it to management for further action.