Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nitika Gour

Gurgaon

Summary

Senior-level operations and engineer armed with a graduate degree and 3 years' experience. Insightful Business Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, process improvement, and project management. Excel in critical thinking, communication, and problem-solving to deliver effective solutions. Committed to leveraging these abilities for success in challenging business environments.

Overview

5
5
years of professional experience

Work History

Technical Specialist

Infosys
Gurgaon
01.2024 - Current
  • Responsible for managing client expectations
  • Engaged in client training, coordinated user acceptance testing, and operated as the 'point-of-contact' in regards to end-user issue management
  • Responsible for all planning, coordination, and deployment of changes and corrections to the online interface and client sites
  • Assisted in modifying the design to produce more user-friendly equipment
  • Developing websites and specialized MS Word templates for workflow efficiency
  • Monitored and reported system performance against agreed service level standards

SPE

Infosys
Gurgaon
12.2021 - 12.2023
  • Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations, and employee relations
  • Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods
  • Develop or administer special projects in areas such as pay equity, savings bond programs, day-care, and employee awards
  • Supervise and assign duties to workers engaged in technical control and production
  • Monitor preferences to determine focus of growth areas
  • Initiate, review, or approve modifications to project plans
  • Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods

TECHINCAL ASSOSICATE

Tech Mahindra
Noida
11.2019 - 11.2020
  • Document procedures for hardware and software installation and use
  • Implement or perform preventive maintenance, backup, or recovery procedures
  • Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity
  • Document technical specifications and operating standards for telecommunications equipment
  • Prepare system activity and performance reports

Education

MBA - Operation Management

NMIMS
Mumbai, Maharashtra

Diploma - Interior Design

IDT
Jaipur, Rajasthan
07.2017

B.E - Civil PIEMR

Indore
Indore, Madhya Pradesh
07.2013

High School Diploma - PCM

Servite Convent Sr Sec School
Madhya Pradesh

Skills

  • Project coordination
  • Experienced
  • Trainer
  • Expert
  • Problem solver
  • Microsoft
  • Attention to detail
  • PMO
  • Power Bi

Timeline

Technical Specialist

Infosys
01.2024 - Current

SPE

Infosys
12.2021 - 12.2023

TECHINCAL ASSOSICATE

Tech Mahindra
11.2019 - 11.2020

MBA - Operation Management

NMIMS

Diploma - Interior Design

IDT

B.E - Civil PIEMR

Indore

High School Diploma - PCM

Servite Convent Sr Sec School
Nitika Gour