Nitika Gour
Gurgaon
Summary
Senior-level operations and engineer armed with a graduate degree and 3 years' experience. Insightful Business Analyst known for high productivity and efficient task completion. Possess specialized skills in data analysis, process improvement, and project management. Excel in critical thinking, communication, and problem-solving to deliver effective solutions. Committed to leveraging these abilities for success in challenging business environments.
Overview
5
5
years of professional experience
Work History
Technical Specialist
Infosys
Gurgaon
01.2024 - Current
- Responsible for managing client expectations
- Engaged in client training, coordinated user acceptance testing, and operated as the 'point-of-contact' in regards to end-user issue management
- Responsible for all planning, coordination, and deployment of changes and corrections to the online interface and client sites
- Assisted in modifying the design to produce more user-friendly equipment
- Developing websites and specialized MS Word templates for workflow efficiency
- Monitored and reported system performance against agreed service level standards
SPE
Infosys
Gurgaon
12.2021 - 12.2023
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, labour relations, and employee relations
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods
- Develop or administer special projects in areas such as pay equity, savings bond programs, day-care, and employee awards
- Supervise and assign duties to workers engaged in technical control and production
- Monitor preferences to determine focus of growth areas
- Initiate, review, or approve modifications to project plans
- Design or implement products and services to mitigate risk or facilitate use of technology-based tools and methods
TECHINCAL ASSOSICATE
Tech Mahindra
Noida
11.2019 - 11.2020
- Document procedures for hardware and software installation and use
- Implement or perform preventive maintenance, backup, or recovery procedures
- Develop, maintain, or implement telecommunications disaster recovery plans to ensure business continuity
- Document technical specifications and operating standards for telecommunications equipment
- Prepare system activity and performance reports
Education
MBA - Operation Management
NMIMS
Mumbai, MaharashtraDiploma - Interior Design
IDT
Jaipur, Rajasthan07.2017
B.E - Civil PIEMR
Indore
Indore, Madhya Pradesh07.2013
High School Diploma - PCM
Servite Convent Sr Sec School
Madhya PradeshSkills
- Project coordination
- Experienced
- Trainer
- Expert
- Problem solver
- Microsoft
- Attention to detail
- PMO
- Power Bi
Timeline
Technical Specialist
Infosys
01.2024 - Current
SPE
Infosys
12.2021 - 12.2023
TECHINCAL ASSOSICATE
Tech Mahindra
11.2019 - 11.2020
MBA - Operation Management
NMIMS
Diploma - Interior Design
IDT
B.E - Civil PIEMR
Indore
High School Diploma - PCM
Servite Convent Sr Sec School
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