Nitin Chaurasia
Program Head
Gurgaon,Haryana
Summary
Strategic Leader with 23~ years of experience in Sales and Program Management at Nokia Solutions, I excel in strategic planning and business development.
My expertise in managing complex bids and delivering high-impact initiatives has consistently resulted in 75% SM in the Care business and 55% SM in project delivery over the past seven years.
I am dedicated to operational excellence, driving process improvements, and mentoring talent to enhance team performance and maximize profitability.
Overcome complex business challenges and make high-stakes decisions, experience-backed judgment, strong work ethic and irreproachable integrity.
A strategic planner with experience in conducting & coordinating project activities, resource management with a flair for adopting modern methodologies in compliance to quality standards & customer experience.
Dynamic Professional exceptional background in Product & Services industry. Proven success building and motivating program teams to meet project goals. Demonstrated leadership in systems implementation, program execution and process improvement engagements. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
23
23
years of professional experience
4
4
years of post-secondary education
Work History
Program Head
Nokia Solution and Networks India Pvt Ltd.
Gurgaon
01.2018 - Current
- Streamlined complex project management for a Airtel , TTSL client portfolio, addressing medium-high complexity, resulting in a 55% improvement in delivery efficiency
- Formulated strategies for bid proposals, addressing competitive challenges and achieving a 60% increase in win rates
- Executed proactive and reactive bids, overcoming market fluctuations to achieve 40% revenue growth
- Boosted 75% SM in Care business and 56% in Project delivery over last 7 years, addressing delivery challenges for Nokia Products
- Ensured timely recognition of cost and revenue, addressing discrepancies to improve financial accuracy by 95%
- Formulated strategic initiatives to address organizational challenges, enhancing team efficiency by 75%
- Guided and mentored a high-performing team of 25 staff members, fostering open communication and collaboration to drive Y% increase in team productivity
- Monitored adherence to operational processes amid challenges, driving 25-30% improvement in service KPIs
- Headed services delivery/CoE/Security/OSS/MANO Orchestration achieved 60-65 % SM in business average in last five years
Head - Services Sales
ZTE Telecom India Pvt. Ltd.
Gurugram
01.2014 - 01.2018
- Boosted bid management effectiveness amidst competitive challenges by collaborating with BDM and sales teams, achieving a 80% increase in successful proposals
- Directed proactive and reactive bids for Radio, Core, security and Cloud systems, tackling 20-30% budget overruns, achieving 20% cost savings
- Facilitated 30 RFI/RFQ/RFP responses, overcoming tight deadlines to increase account sales
- Secured 80% margin on service contracts by addressing cost forecasting challenges and aligning actual costs with budget
- Ensured compliance with BOQ for 90% of service orders, resulting in timely payments and 20% reduction in overdue accounts
- Delivered engineering and managed services to meet client expectations, enhancing quality standards and achieving 15-20% revenue growth
National NOC Operations Head
ZTE Telecom India Pvt. Ltd.
Gurugram
09.2009 - 01.2014
- Established Service Level Agreements to address customer satisfaction challenges, enhancing performance by 25%
- Ensuring quality customer experience with the Operating Margin of 60%
- Headed the team for 200 NOC Operation Manager, Lead, Architect, Engineers, actively Involved in from day one of NOC Design/Network Operations/Infrastructure management/Capex/Opex/Administration
- Simplified processes to address product stability challenges, enhancing service quality by 30% using OSS applications
- Ensured cost of MS NNOC services met budget while achieving 98% OLA/SLA fulfillment and enhancing customer satisfaction
- Leveraged NGOSS, eTOM, and ITIL standards to enhance MS solution development, improving pre-sales support efficiency by 20%
- Directed a Center of Excellence team to tackle technical support challenges, enhancing operational efficiency by 40%
- Resolved quality failures by training teams, implementing system-wide corrective actions that increased efficiency by 30%
- Enhanced project delivery processes to address inefficiencies, achieving a 25-30% reduction in delivery times and boosting client satisfaction
- Spearheaded business development initiatives that resulted in 8 new partnerships, boosting market share by 12% in under 7-8 months
- Optimized FCAPS processes through innovative training programs, achieving a 20-30% increase in team productivity
- Developed a national NOC Operational strategy that increased SLA growth by 10-12% across support projects, enhancing overall business performance
- Carried out Program Management methodologies that reduced project delivery times by 10-12%, enhancing operational efficiency for 10 major clients
Competence Development Manager, VAS
Nokia Siemens Networks
Gurugram
09.2008 - 09.2009
- Facilitated project activities to address installation delays, optimizing processes and achieving 92% on-time project completion
- Analyzed customer requirements to tackle process inefficiencies, leading to a 10-12% increase in project efficiency
- Executed pilot projects to address competency gaps in global care teams, enhancing OSS/BSS product knowledge by 20-25%
- Revamped content for the Competence Management tool addressing user engagement challenges, boosting usage by 60%
- Facilitated competence development for 5 regions, enhancing job profiling for 300 care engineers
- Orchestrated a 10 POC project to develop customer satisfaction and win 20% New contracts
VAS Engineer – OSS Tech Lead
Nokia India Pvt Ltd
Gurgaon
12.2004 - 08.2008
- Spearheaded global OSS operations, leveraging NSN OSS Certification to drive seamless installation, commissioning, and software upgrades across systems, achieving 20% improvement in operational efficiency
- Directed a team of 30 NNOC Engineers to overcome network planning challenges, enhancing OSS/OMCR efficiency by X%
- Executed installation commissioning and major upgrades for 5 major telecom operators, improving service uptime by 5-10%
- Addressed solution design for 2 bids, overcoming complex client requirements
- Led the installation and commissioning of upgrades for 5 operators nationwide, overcoming integration challenges to enhance efficiency
- Increased technical support SLA's by 20% through innovative data-driven strategies, addressing complex product challenges
Technical Lead – OMC/BSS for NORTEL Networks
Sasken Communications and Technologies Pvt. Ltd.
Gurugram
03.2004 - 12.2004
- Resolved technical issues as a Tech 2 Support Engineer for Nortel, improving service uptime by 99.9999% across Europe
- Troubleshot critical issues on the Sun Solaris platform and Sybase database, overcoming log analysis challenges to enhance system uptime by 99%
- Executed new feature implementations, overcoming integration challenges, leading to a 15% increase in user engagement
- Identified fault prevention challenges, made more efficient solutions, enhancing performance data flow by 810%
- Improved network capacity by implementing process and parameter changes, addressing system bottlenecks and enhancing efficiency by 5%
- Executed new tools and training for engineers, addressing inadequate skills, improving efficiency by 10%
Engineer – BSS/OMC
Quasar Innovations Pvt. Ltd.
Gurugram
03.2002 - 03.2004
- Company Overview: Consultant for Motorola BSNL Project
- Executed installation and integration of 600 NEs, overcoming hardware and software faults, boosting system reliability by 10%
- Executed 5 major SW/HW upgrades amidst the challenge of outdated systems for 600 BTS and 20 XCDRS, enhancing network performance
- Enhanced site creation using configuration tools to address performance issues, improving network efficiency by 20%
- Actively involved in, to put forward various improvement suggestions
- Consultant for Motorola BSNL Project
Education
B.E. - Electrical
Bhopal University
MP 01.1998 - 01.2002
Skills
Accomplishments
- Nokia Presidents Award in Year 2020
- Applaud Excellence Award Year 2020, 2022, 2023
- Excellence Award Year 2019
- Business Excellence Award 2018
Timeline
Program Head
Nokia Solution and Networks India Pvt Ltd.
01.2018 - Current
Head - Services Sales
ZTE Telecom India Pvt. Ltd.
01.2014 - 01.2018
National NOC Operations Head
ZTE Telecom India Pvt. Ltd.
09.2009 - 01.2014
Competence Development Manager, VAS
Nokia Siemens Networks
09.2008 - 09.2009
VAS Engineer – OSS Tech Lead
Nokia India Pvt Ltd
12.2004 - 08.2008
Technical Lead – OMC/BSS for NORTEL Networks
Sasken Communications and Technologies Pvt. Ltd.
03.2004 - 12.2004
Engineer – BSS/OMC
Quasar Innovations Pvt. Ltd.
03.2002 - 03.2004
B.E. - Electrical
Bhopal University
01.1998 - 01.2002
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