

Senior Banking & Lending Operations professional specializing in Auto Loans, Commercial Vehicle Loans, Mortgage Lending, and Retail Asset Operations. Drove customer experience and service quality through effective management of loan lifecycle operations, compliance governance, and process transformation. Delivered operational improvements via automation, enhanced risk management, and cross-functional collaboration across diverse teams.
Lead operational controls across Commercial Vehicle, Equipment Finance, Mortgage and Consumer Lending portfolios.
Key Acheivements
Key Responsibilities
Lending Operations
Customer experience
Controls & Compliance
Operational Excellence