Sudipto Roy
Kolkata
Summary
Senior Manager - RM Ops leading B2B express cargo operations across East and Northeast India with ownership of hub operations, fleet operation , distribution - last mile delivery. Drive revenue generation with first mile (upstream pickup to connection) , cost optimization, and network expansion vendor management, internal and external stakeholder management, operational planning and complex data analysis and working.
Overview
3
3
Languages
18
18
years of professional experience
Work History
Senior Manager - RM Operations (East & North East)
Xpress Bees (Busy Bees Logistics Pvt Solution)
09.2021 - Current
- Currently spearheading B2B express cargo operations across East & Northeast India involving pickup delivery hub and fleet operation in various cost model and capacity.
- Driving KPIs: SDD, PDD, OFD vs Delivered, RTO, COD, POD, OTD, OTA, Cooling, Lane projection
- Overseeing monthly volumes of 1500T inbound /transshipment outbound
- Delivered INR 40 Cr revenue in FY24 in collaboration with sales
- Achieved INR 2 Cr cost optimization in first mile and last mile operations
- Achieved INR 84L savings in warehouse space cost
- Maintained attrition below 1% for 2 consecutive years
- Engaged in DEPS to reduce contributions below 0.8% and led security investigations.
- Managing team of 30+ employees and 150+ contractual workforce
- Realized INR 84L savings in warehouse space costs through optimized space utilization strategies.
- Managing vendor onboarding, audits, billing disputes, and client relationships
- Internal stakeholder management with leadership; CS; finance; PE - tech; CTO - HO; Security; Line Haul and Admin.
- Led pin codes expansion project with 50% network growth
- Spearheaded pin codes expansion project, resulting in 50% network growth across the region.
- Exposure to handling East festive load in respect to traffic advisory and restriction challenges
- Having exposure of load from the landscape of Apparel/Garments; E-commerce; FMCG; Automobile; IT peripheral and hardware.
Regional Manager - Operations (East)
Writer Business Services
08.2019 - 08.2021
- Managed record management operations across 5 warehouses (5 lakh sq. ft.) with 8L carton rack inventory, optimizing space utilization and operational flow
- Responsible for P&L and cost optimization initiatives
- Achieved INR 27L annual cost savings
- Managed inventory, storage, retrieval, and logistics operations
- Led warehouse migration project ensuring cost efficiency
- Involved in warehouse migration project (STO) from temp facilities to new BTS property with building roadmaps and managed a successful transition within the budgeted AOP.
- Led warehouse migration project from temporary facilities to new BTS property, achieving successful transition within budgeted AOP
- Ensured uninterrupted operations during COVID-19
- Addressed ongoing IR issues to promote effective labor relations within the organization
City Manager - Operations (Branch Operation - Surface /E-tail Cargo)
Blue Dart Express
01.2017 - 07.2019
- Managed operations across 3 warehouses, 12 service centers, and 8 terminals in Kolkata and upcountry locations, ensuring seamless logistics and distribution
- Led a team of 120+ employees, coordinating 24/7 operations to maintain service levels and operational efficiency
- Managed 4000T inbound and 2200T outbound cargo, optimizing workflows to meet delivery timelines
- Improved EDD performance to 90%
- Achieved INR 1 Cr cost savings (FY 2018-19)
- Implemented real-time delivery tracking systems
Manager - Operations (Cluster PTL operation)
Rivigo Services Pvt. Ltd.
07.2016 - 12.2016
- Established processing center and operations in Kolkata to enhance service delivery
- Launched operations in Jharkhand (Ranchi, Jamshedpur, Dhanbad) to increase regional reach from scratch
- Oversaw 750T inbound and 200T outbound cargo volumes to ensure timely logistics management
- Set up processing center and operations in Kolkata
Team Lead - City Operations (last mile; mid mile (feeder) and hub operation)
Flipkart India Pvt. Ltd.
04.2014 - 07.2016
- Managed last mile delivery operations for FK large vertical, ensuring efficient handling of daily shipments.
- Led team of 20+ employees and up to 150 contractual workforces
- Reduced last mile logistics cost by INR 1.6L per month with route analysis optimization and cost per shipment to vehicle.
- Exposure to inaugural BBD environment of FK and managed 1000+ daily shipments during peak sales (BBD) successfully experiencing 2 Big Billion Sale
- Reduced last mile logistics costs by INR 1.6L per month through route analysis optimization and improved cost per shipment.
- Implemented process improvements and BYOD initiative to enhance operational efficiency.
- Was appointed as a regional trainer for the FK-large vertical product handling
Senior Logistics Executive
JCC India Logistics Pvt. Ltd.
03.2012 - 04.2014
- Managed 3PL warehouse operations for ACC Cement
- Coordinated inbound, quality control, inventory management, and outbound processes
- Oversaw 1500T inventory across 20 SKUs to ensure optimal stock levels
Process Associate
Tata Consultancy Services (TCS)
07.2010 - 02.2012
- Utilized SAP and Ariba platforms to streamline procurement processes
- Coordinated RFQ, purchase orders, and reconciliation to ensure timely procurement
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Executive - Operations
IBM India Pvt. Ltd.
12.2008 - 07.2010
- Coordinated retail supply chain operations on Oracle platform to optimize workflow
- Oversaw manifests and logistics coordination to ensure timely deliveries
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
PG Diploma - MIS
Bachelor of Commerce (B. Com) - undefined
Management Program in Supply Chain & Logistics - undefined
Skills
Supply chain
P&L management
Warehouse operations
Vendor management
Cost optimization
Express logistics
Network planning
Cross-functional leadership
KPI management
Process improvement
Accomplishments
- ₹40 Cr Revenue Delivered (FY24)
- ₹2 Cr Logistics Cost Optimization
- ₹84 Lakhs Warehouse Cost Savings
- Ranked as top 2 Territory Across PAN India (2 Consecutive Years)
- 50% Network Expansion (expanding reach to tier 3 pin codes)
Timeline
Senior Manager - RM Operations (East & North East) - Xpress Bees (Busy Bees Logistics Pvt Solution)
09.2021 - Current
Regional Manager - Operations (East) - Writer Business Services
08.2019 - 08.2021
City Manager - Operations (Branch Operation - Surface /E-tail Cargo) - Blue Dart Express
01.2017 - 07.2019
Manager - Operations (Cluster PTL operation) - Rivigo Services Pvt. Ltd.
07.2016 - 12.2016
Team Lead - City Operations (last mile; mid mile (feeder) and hub operation) - Flipkart India Pvt. Ltd.
04.2014 - 07.2016
Senior Logistics Executive - JCC India Logistics Pvt. Ltd.
03.2012 - 04.2014
Process Associate - Tata Consultancy Services (TCS)
07.2010 - 02.2012
Executive - Operations - IBM India Pvt. Ltd.
12.2008 - 07.2010
IISWBM - Management Program in Supply Chain & Logistics,
City College - Bachelor of Commerce (B. Com),
NIIT - PG Diploma, MIS
TECHNOLOGY & SYSTEMS
1. Exposure to SAP-MM; Ariba (P2P); Oracle interface
2. TMS - Ekart
3. WMS - Flipkart (FLO)
4. MS Office and Advanced Excel
5. Google Workspace