Nitin Kumar

Handling Complete Delhi NCR as a region for Retail Business as well as complete Channel Marketing. Currently Handling a turnover of 40 Cr. annually.

• Sales Performance for IFB Points: Achieving Secondary sales targets and revenue goals for retail business, analyzing sales data, identifying trends, and implementing strategies to drive sales growth.
• Customer Acquisition and Retention: Developing and implementing marketing campaigns to attract new customers, increasing customer base, and implementing strategies to enhance customer loyalty and retention across all Channels including IFB Points.
• Customer Experience across IFB Points: Ensuring a positive and seamless customer experience throughout retail journey, including store layout, visual merchandising, customer service, and post-purchase support.
• Projects work and upkeep: Ensuring IFB Points are maintained and renovated as required. Also SIS prospects has to be explored across all Channels.
• NSO : New Store prospects and achieving target for opening New Stores.
• Profitability : Ensuring desired profitability achievement at all IFB POINT stores across region.
• Franchisee Acquisition: Finding right franchisee for investing in new stores as per company guidelines.
• Store audits and visits : Doing timely visit of stores and maintaining company standards of hygiene , products and sop's

Regional Coordinator for Ghaziabad territory. Handling turnover of 100 crores
from 8 stores of Ghaziabad.

Sales and Revenue Generation: Achieving sales targets for assigned area. , Developing and implementing effective sales strategies. , Monitoring sales performance and taking corrective actions if required., ,Identifying opportunities to maximize revenue and profitability. ,

Store Operations Management: Ensuring smooth and efficient operations of all stores in the area. , Implementing standard operating procedures (SOPs) for various processes. ,

Team Management and Development: Recruiting, training, and developing a high-performing store team. , Setting performance targets and providing regular feedback to the team ,

Customer Service and Satisfaction: Ensuring high level of customer service and satisfaction in all stores. , Implementing customer-centric strategies to enhance shopping
experience.

Inventory Management: Managing inventory levels to meet customer demands and minimize
stock-outs. , implementing effective inventory control measures and monitoring stock movements,

Market Analysis and Competitor Monitoring: Monitoring market trends, customer preferences, and competitor activities.
share. ,Making recommendations for product assortment and pricing based on market insights

Handled Delhi, Rajasthan and Punjab stores for Cafe Coffee Day. Have grown from a Trainee team member to Zonal Business Manager with 7 promotions in the tenure.

Sales and Revenue Growth: Achieving sales targets for the assigned zone, Developing and implementing strategies to drive revenue growth, Monitoring sales performance and analyzing trends, Identifying opportunities for upselling and cross-selling,

Operational Excellence: Overseeing the operational efficiency of all cafes in the zone ,Overseeing the operational efficiency of all cafes in the zone , Ensuring adherence to quality standards.

Team Management and Development: Recruiting, training, and developing cafe managers and staff, Setting performance targets and providing regular feedback.

Customer Experience and Satisfaction: Ensuring a high level of customer service and satisfaction across all cafes. , Implementing strategies to enhance customer experience.

Cost Control and Profitability: Monitoring and managing expenses within assigned zone , Implementing cost control measures without compromising quality and service. ,

Market Analysis and Expansion: Conducting market research to identify potential locations for new cafes., Analyzing market trends, customer preferences