Nitin Mali
Mumbai
Summary
Accomplished insurance & management professional adept at building high-performing teams. Proven ability to drive cross-functional collaboration and implement innovative solutions to complex business challenges. Committed to delivering results that exceed expectations while maintaining a focus on continuous improvement and sustainable growth.
Overview
10
10
years of professional experience
Work History
Senior Manager
Icici Lombard GIC
Mumbai
08.2023 - Current
- Managing Motor portfolio for Digital vertical- Responsible for underwriting, managing LR's and driving GWP growth.
- Handling website of ICICI Lombard GIC & major alliance partners like PhonePe, Paytm, Cred, JIBL & OLA.
- New Products & system implementation
- Co-ordinating across multiple teams for end to end flow of motor journey & system implementation.
State Head
Tata AIG GIC
Goa
04.2021 - 08.2023
- Handling motor, personal accident and home claims team, IRDA grievance, customer complaints, vendor (dealer/surveyor) management etc for Goa State.
- Taking care of closed file review of examiners across Karnataka and Goa
- Acting as a claim approving authority for claims upto Rs. 3,00,000/-for claims pertaining to Karnataka and Goa.
- Providing training on PL claim guidelines, ICAN system and EZeEst (online survey) App to inhouse team, external surveyors and workshops
Senior Manager
Tata AIG GIC
Mumbai
10.2017 - 03.2021
- Managed 3 major branches in MMR- Ghatkopar, Thane & Kalyan.
- Handling a team of 10 in-house surveyors, role included achieving branch target (100% closing, TAT's), making new tie-ups with workshops, handling IRDA griviences, conducting claims audit (CFR), meeting with stakeholders, approving claim files, handling repudiation cases, personal accident claims for owner driver & total loss/ NOS/ cashloss claims.
Manager
Tata AIG GIC
New Delhi
07.2015 - 09.2017
- Responsible for processing of motor claims in the assigned area.
- Worked over multiple fields in NCR and achieved 100% targets wrt claims processing, quality of claims and ACS.
- Started as Engineer trainee and promoted to DM and later promoted to Manager.
Education
Fellowship- III - Insurance And Risk Management
Insurance Institute of India
Pune12-2017
Licensed Surveyor - Motor
IRDAI
New Delhi10-2017
Bachelor of Engineering - Automotive Engineering
PIIT
Navi Mumbai05-2015
Skills
- Motor Insurance - Underwriting & Claims
- Driving growth
- Cross-functional collaboration
- Data-driven decision making
Languages
Marathi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Senior Manager
Icici Lombard GIC
08.2023 - Current
State Head
Tata AIG GIC
04.2021 - 08.2023
Senior Manager
Tata AIG GIC
10.2017 - 03.2021
Manager
Tata AIG GIC
07.2015 - 09.2017
Fellowship- III - Insurance And Risk Management
Insurance Institute of India
Licensed Surveyor - Motor
IRDAI
Bachelor of Engineering - Automotive Engineering
PIIT