NITIN NARAYAN SHINDE
Pune
Summary
Desktop Support Engineer with extensive experience at Orient Technology Pvt. Ltd., specializing in Active Directory management and remote desktop support. Achieved 99% system uptime for critical workstations, demonstrating strong problem-solving abilities and technical proficiency in Windows and cloud services. Focused on enhancing user experiences through effective support and solutions.
Overview
10
10
years of professional experience
Work History
Desktop Support Engineer
Orient Technology Pvt. Ltd.
Pune
11.2022 - Current
- Providing desktop-level support for end users
- Installation, configuration, and troubleshooting of OS and applications
- Handling Active Directory and user management
- Managing IT assets and inventory
- Technical Support During Events (AV Support)
- Installation and Configuration (AV Support)
Senior Customer Support
NetLnk Solutions Pvt. Ltd.
07.2020 - 11.2022
- Troubleshot hardware/software issues
- Supported insurance agents and admin staff
- Maintained peripheral devices like printers, scanners, etc.
Senior Customer Support (Client: LG Electronics Pvt. Ltd.)
CCS Computers Pvt. Ltd.
Pune
01.2020 - 06.2020
- Provided technical support for over 200 users on-site
- Hardware and software issue resolution for desktops/laptops
- Coordination with vendors and L3 support teams
- Ensured 99% system uptime for critical workstations
Associate Consultant (Client: Kotak Securities Ltd.)
Nelito Systems
Mumbai
04.2018 - 01.2020
- Supported desktop environment for a financial services team
- Maintained system security and backups
- Troubleshooting network connectivity issues
- Remote desktop and application support
Desktop Engineer L2 (Client: Kotak Securities Ltd.)
Wipro Infotech (Acute Informatics Ltd.)
12.2016 - 03.2018
- Provided L2 support to internal users
- Assisted with application installation and patch management
- Worked in coordination with server and network teams
Junior Engineer (Project: BMC India – Apex)
Apex services
09.2016 - 12.2016
- Set up and managed computer labs for 200+ students
- Provided technical support during online MD entrance examinations
- Ensured smooth operation of systems and power backups
Desktop Engineer L1 (Client: Bajaj Allianz General & Life Insurance)
CMS Infosystems Pvt. Ltd.
08.2015 - 03.2016
- Troubleshot hardware/software issues
- Supported insurance agents and admin staff
- Maintained peripheral devices like printers, scanners, etc.
Education
HSC - Science
Yogeshwari Mahavidyalay Ambajogai
Ambajogai06-2005
SSC - secondary school
Hanuman Vidyalay Ghargoan
Dharashiv01.2003
Some College (No Degree) - Diploma(Engineering)
MSBTE
AmbajogaiSkills
- Windows operating systems
- Linux administration
- Active Directory management
- Cloud services (Azure and AWS)
- Office 365 proficiency
- Network configuration (LAN, WAN)
- DNS and DHCP management
- ServiceNow and Remedy expertise
- Printer and scanner support
- Email setup and configuration
- Remote desktop support
- Antivirus installation and maintenance
Languages
- English
- Hindi
- Marathi
Institute Courses
- AWS
- CCNA
- C++
- VB
- MCSA
- Web Logic Administration
Timeline
Desktop Support Engineer
Orient Technology Pvt. Ltd.
11.2022 - Current
Senior Customer Support
NetLnk Solutions Pvt. Ltd.
07.2020 - 11.2022
Senior Customer Support (Client: LG Electronics Pvt. Ltd.)
CCS Computers Pvt. Ltd.
01.2020 - 06.2020
Associate Consultant (Client: Kotak Securities Ltd.)
Nelito Systems
04.2018 - 01.2020
Desktop Engineer L2 (Client: Kotak Securities Ltd.)
Wipro Infotech (Acute Informatics Ltd.)
12.2016 - 03.2018
Junior Engineer (Project: BMC India – Apex)
Apex services
09.2016 - 12.2016
Desktop Engineer L1 (Client: Bajaj Allianz General & Life Insurance)
CMS Infosystems Pvt. Ltd.
08.2015 - 03.2016
HSC - Science
Yogeshwari Mahavidyalay Ambajogai
SSC - secondary school
Hanuman Vidyalay Ghargoan
Some College (No Degree) - Diploma(Engineering)
MSBTE
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