Nitin Pathania

Results-oriented professional with a background in service management, leveraging expertise in sales to drive revenue growth. Experienced in leading teams and managing operations effectively. Currently excelling as an Area Manager for the North region, demonstrating strong sales acumen and strategic leadership.

• ITW India Pvt. Ltd. (Biss division), Delhi-NCR Region, 2015-2019, Orchestrated customer support and service operations, implementing innovative strategies that reduced response time by 40% and increased customer satisfaction by 25%.
• OP India Pvt Ltd, 08/2019, Present, Area Manager,
• Spearheaded sales service management for dealers and direct customers, ensuring seamless operations and client satisfaction.
• Innovated solutions to address technical issues in machinery, enhancing efficiency and performance.
• Managed the end-to-end process of machine dispatch and documentation, optimizing logistics and ensuring timely delivery to customers.
• Utilized advanced systems and equipment to analyze malfunctions, identifying root causes and implementing corrective measures.
• Conducted comprehensive training sessions for end-users, empowering them with the knowledge to utilize and maintain company products effectively.
• Provided expert guidance to customers in testing, tuning, and adjusting equipment for optimal performance, ensuring maximum output.
• Advised management on customer feedback and product performance, driving continuous improvement initiatives.
• Mentored junior field service staff, imparting valuable knowledge and fostering professional growth.
• Maintained meticulous records of machines and spare parts, facilitating efficient inventory management and troubleshooting.
• Offered prompt phone support and troubleshooting assistance to customers in accordance with service policies.
• Provided comprehensive instructions to customers in equipment servicing and refurbishment, ensuring longevity and performance.
• Managed documentation related to service contracts, annual maintenance, and dispatch records, ensuring accuracy and compliance.

• Open-minded and able to work both individually and within a team setting.
• Strong verbal and written communication skills.
• Exceptional interpersonal abilities.
• Highly organized with a methodical and careful approach.
• Dependable, conscientious, and patient.
• Self-motivated and able to work well under pressure.
• Experienced in guiding and training junior engineers.
• Aptitude for learning new skills.

• Date of Birth: 02/21/89
• Gender: Male
• Nationality: Indian
• Marital Status: Married

• Supervised team of Dealer person and staff member.
• Achieved sales by understanding

- Product knowledge

- Effective communication

- Relationship building

- Efficient sales process and continuous improvement with accuracy and efficiency.

PERSONAL DETAILS:

Permanent Address:

V.P.O Malnoo, Teh- Palampur, Distt. - Kanara, Himachal Pradesh.

Father's Name: Mr. Narinder Singh Pathania Mother's Name: Mrs. Rama Pathania

Date of birth: 21-02-1989 Gender: Male

Marital status: Single Nationality: Indian

Languages known : English, Hindi