Nitin R Talwani
Cloud Operation Manager
Bangalore
Summary
Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
IT Infra Operations Manager
Brillio Technologies
03.2023 - Current
- Maintaining Cloud/Server infrastructure, troubleshooting daily issues as per ITIL process
- Triage the bridge calls to with business application stakeholders and infrastructure teams in case of High Major Incident Issues occurred in IT Infrastructure Compute, Network, Telecommunications products (Webex, Jabber), IIS Web Based Applications, SQL database, Outlook and others
- Reviewing and creating technical/run support documentation to support the introduction of new services
- Providing high impact IT solutions, and coordinated the evaluation, business process integration and automation deployment, and operations of all IT systems
- Maintaining Incident SLA as per client’s contracts, response and resolution SLA
- Perform escalation & ownership of incidents and service requests and ensure relevant SOP’s are followed
- Provision of support for the logging, investigation, monitoring, resolution and closure of reported incidents as per the Incident Management procedure
- Immediate escalation of major incidents to Shift Leader/SrIncident Manager
- Actively monitor the Incident Management queue and action service requests and incidents
- Demonstrate thought leadership in Service Management process and technology areas, to continuously improve each program’s ability to power business velocity, customer self-service abilities, reduce cost/risk and improve automation capabilities
- Engaging in VM build, Monitoring, Automation, & so on activities in Azure portal
- Responsible for delivery and management of Dynamics Test Environment and Regression Test Environments hosted on MS Azure and On Premises respectively
- Responsible for owning the weekly baseline and Live Service upgrades on environment
- Worked on Window server migration from 2016 to 2019 and removal of unused system and services to save Organizational cost
- Worked on Scale up and scale down of VM Sizes, Auto Scale and Auto Stop/Start
- Oversee the daily activities of the cloud operations team, including provisioning, monitoring, and maintaining cloud-based systems and services
- Monitor cloud system performance and capacity, and take proactive measures to prevent or mitigate service disruptions
- Responsible for Sharing Availability and Cost Reports of Azure Cloud Environments with Stake holders
- Facilitated smooth collaboration between departments through clear communication channels.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Interacted well with customers to build connections and nurture relationships.
- Production Upgrades and delivery of environment as per Continuous delivery process in containerized environments
- Working on Setup of Temporary and Testing environments from scratch as per customer requirement
- Case Management, Investigation and Troubleshooting the issues and creation of JIRA’s and work with development team
- Attending operation calls, bridge call, as per requirement and process
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Sr IT Operations Lead
Saxo Group India Private Limited
05.2022 - 02.2023
Module Lead
Happiest Minds Technologies
10.2019 - 05.2022
Technology Lead
Infosys
04.2018 - 10.2019
Application Deployment Analyst
Accenture
04.2014 - 10.2018
Project Engineer
Wipro Technologies
10.2011 - 02.2014
Education
B.E - Computer Science
Madhav Institute of Technology and Science
Skills
Technical Service Delivery
Azure Infrastructure
People & Resource Management
Technical Support
Team Management & Leadership
Project Management
Incident Management,Change Management,Problem Management
NOC
SLA Management
Technical escalation Management
Partner handling skills
Analytical,Collaborator,Communication,Innovator,Planner,Thinker
Customer Relationship Management
AMAZON Web Services
Customer service
Monitoring Tools :App Dynamics,Thousand eyes,Splunk Enterprise,Application Manager Monitoring Tool,Check_MK PRITGElastic Search
Problem-solving
Networking
Operations management
Active Directory
Process improvement
RDP
Team leadership
TCP/IP
Staff management
DHCP
Client relationships
Process improvements
Report generation
Certification
Microsoft Azure Administrator Associate
Accomplishments
- Awarded as 'Best Performer of the Quarter' for excellent contribution in Wipro Technologies.
- Achieved 'Accenture Ace Award for delivering High Performance in Q3 2017 in Current Project.'
Personal Information
Date of Birth: 04/24/89
Profilesummary - Summary
- An achievement-oriented professional with 12+ years of experience in spearheading leadership roles across Cloud Platform Delivery, IT Operations, Application deployment and Support, IT Infrastructure and Service Management, Delivery Excellence, Partner engagement and Program Management.
- Strong understanding in Windows Server administrations, Incident, Problem and Change Management, Test Environments Setup, Continuous Delivery and Deployment, Application Support, Azure Infrastructure, Monitoring.
- Test Environment Management/Delivery: Proficient in managing Test Environment hosted on MS Azure and On Premises.
- Expertise in Deployment of Web, Mobile Applications and Database scripts.
- Leading Migration and setup of various environments according to business requirement.
- Expertise in end-to-end testing and sanity post creation of environments.
- Possess skills in Windows Server/Client Administration, Management, Support and Services Skills, IT Infrastructure, Networking, Applications and System Engineering.
- A sound understanding of ITIL Service Management operating in a global organization operating with multiple service providers with diverse delivery models.
- Extensive knowledge and understanding of ITIL Framework and Terminologies such as problem management, event, change, configuration, and knowledge-base systems.
- Working Experience in IT Service Management Tool Service Now.
- Hands Experience on Azure DevOps.
- Configuring of releases and deployments through Azure DevOps release Pipeline.
- Practice, Monitor and improve process related to automated baseline and creation of On Premises and Cloud Environments.
- Expertise in monitoring components of enterprise communications and network management alerts.
- Lead and prioritize the Application Support team’s day to day activities on investment banking applications.
- Setout quality standards for various operational areas, ensured a high-quality customer experience while adhering to the SLAs and work processes.
- Proven capabilities in engaging with clients & top management for evolving strategic vision, driving change, building product/ services roadmap, infusing new ideas, implementing emerging technologies for the long run, and taking enterprise system performance & productivity to next level.
- Provided a high-quality customer experience, elevated customer satisfaction, while adhering to the SLAs & work processes.
- Created execution roadmaps aimed at managing global service delivery, reducing operational costs of resources, infrastructure & applications; created alignment between business/technology plans & strategic initiatives.
- Supervised a team of workers, while working closely with management, external vendors, and advisors.
Timeline
IT Infra Operations Manager
Brillio Technologies
03.2023 - Current
Sr IT Operations Lead
Saxo Group India Private Limited
05.2022 - 02.2023
Module Lead
Happiest Minds Technologies
10.2019 - 05.2022
Technology Lead
Infosys
04.2018 - 10.2019
Application Deployment Analyst
Accenture
04.2014 - 10.2018
Project Engineer
Wipro Technologies
10.2011 - 02.2014
B.E - Computer Science
Madhav Institute of Technology and Science