Nitin R Talwani

IT Infra Operations Manager

Brillio Technologies

03.2023 - Current

Maintaining Cloud/Server infrastructure, troubleshooting daily issues as per ITIL process
Triage the bridge calls to with business application stakeholders and infrastructure teams in case of High Major Incident Issues occurred in IT Infrastructure Compute, Network, Telecommunications products (Webex, Jabber), IIS Web Based Applications, SQL database, Outlook and others
Reviewing and creating technical/run support documentation to support the introduction of new services
Providing high impact IT solutions, and coordinated the evaluation, business process integration and automation deployment, and operations of all IT systems
Maintaining Incident SLA as per client’s contracts, response and resolution SLA
Perform escalation & ownership of incidents and service requests and ensure relevant SOP’s are followed
Provision of support for the logging, investigation, monitoring, resolution and closure of reported incidents as per the Incident Management procedure
Immediate escalation of major incidents to Shift Leader/SrIncident Manager
Actively monitor the Incident Management queue and action service requests and incidents
Demonstrate thought leadership in Service Management process and technology areas, to continuously improve each program’s ability to power business velocity, customer self-service abilities, reduce cost/risk and improve automation capabilities
Engaging in VM build, Monitoring, Automation, & so on activities in Azure portal
Responsible for delivery and management of Dynamics Test Environment and Regression Test Environments hosted on MS Azure and On Premises respectively
Responsible for owning the weekly baseline and Live Service upgrades on environment
Worked on Window server migration from 2016 to 2019 and removal of unused system and services to save Organizational cost
Worked on Scale up and scale down of VM Sizes, Auto Scale and Auto Stop/Start
Oversee the daily activities of the cloud operations team, including provisioning, monitoring, and maintaining cloud-based systems and services
Monitor cloud system performance and capacity, and take proactive measures to prevent or mitigate service disruptions
Responsible for Sharing Availability and Cost Reports of Azure Cloud Environments with Stake holders
Facilitated smooth collaboration between departments through clear communication channels.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Interacted well with customers to build connections and nurture relationships.
Production Upgrades and delivery of environment as per Continuous delivery process in containerized environments
Working on Setup of Temporary and Testing environments from scratch as per customer requirement
Case Management, Investigation and Troubleshooting the issues and creation of JIRA’s and work with development team
Attending operation calls, bridge call, as per requirement and process
Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.