Nitin Singh
Gurugram
Summary
Results-driven operations and analytics professional with 5+ years of expertise in strategic advisory, data-driven decision-making, and process optimization. Proven ability to translate complex data into actionable insights for senior stakeholders across global services, quality management, and operational excellence.
Overview
7
7
years of professional experience
1
1
Certificate
1
1
Language
Work History
Senior Associate, Data Analytics & Operations Advisory
ZOMATO INDIA PVT. LTD.
08.2024 - 04.2025
- Conducted data-driven analysis for daily menu planning; published comprehensive forecasting reports vs. actual orders
- Identified operational trends and provided actionable insights that optimized supply chain planning
- Collaborated with cross-functional teams delivering strategic insights influencing business decisions
- Achievement: Improved daily operations planning through systematic trend analysis
Executive, Quality & Advisory Operations
DAKSH INDIA PVT. LTD. (CONCENTRIX)
11.2019 - 07.2024
- Managed quality assurance and compliance across content moderation; maintained 99%+ SLA compliance
- Trained and mentored team members, building organizational capability and operational excellence
- Conducted root cause analysis and implemented solutions for continuous improvement
- Recognition: "Exemplary Contributor" Award (7 times, 2019-2024)
Associate, Operations & Process Optimization
AEGIS
03.2018 - 10.2019
- Provided analytical support for insurance claims processing; ensured accuracy and regulatory compliance
- Reduced claim denial rate by 15% through systematic root cause analysis and process re-engineering
- Collaborated with healthcare providers and insurance companies to optimize workflows
Education
B.Sc. -
Dr. Ram Manohar Lohia Avadh University
Ayodhya, U.P.01.2017
Skills
Strategic competitor analysis
Certification
Computer Concepts (CCC) – 2018 | Advanced Excel & Data Analysis (in progress)
Timeline
Senior Associate, Data Analytics & Operations Advisory
ZOMATO INDIA PVT. LTD.
08.2024 - 04.2025
Executive, Quality & Advisory Operations
DAKSH INDIA PVT. LTD. (CONCENTRIX)
11.2019 - 07.2024
Associate, Operations & Process Optimization
AEGIS
03.2018 - 10.2019
B.Sc. -
Dr. Ram Manohar Lohia Avadh University
Languages
Languages: English (Fluent), Hindi (Native)